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Learning from chaos : a necessity for adapting quality management to the future?
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik. (Kvalitetsteknik)ORCID-id: 0000-0001-7621-2649
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.ORCID-id: 0000-0001-5610-2944
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
Ansvarlig organisasjon
2007 (engelsk)Konferansepaper, Publicerat paper (Annet vitenskapelig)
Abstract [en]

The purpose of this paper is to describe the core leadership behavior in Change Oriented Leadership, the KaosPilots and Deming´s 14 points. Furthermore we aim to compare similarities and differences in these leadership behaviors, in order to propose new leadership behaviors within Quality Management to fit tomorrow´s more creativity based organizations. Methodology The research has been conducted through describing and comparing core leadership behaviors, in Change Oriented Leadership, KaosPilots and Deming´s 14-points. Findings Our comparison indicates that there are behaviors in the Change Oriented Leadership that are missing in Quality Management and probably would benefit organizations if they were adopted. The leadership that the KaosPilots addresses is different from the leadership in Quality Management in many ways but probably necessary to learn from to meet new demands from the customers and the co-workers. Originality/value Leadership within Quality Management developed with innovation and entrepreneurship from Change Oriented Leadership complimented with playfulness and chaos from the KaosPilots would most likely generate a more creative environment and thereby create more competitive organizations.

sted, utgiver, år, opplag, sider
Lund, 2007. , s. -
Emneord [en]
Quality Technology and Management, TQM, Quality control, Leadership behavior, Quality Management, KaosPilots, Change Oriented Leadership, Total Quality Management (TQM)
Emneord [sv]
Kvalitetsteknik, Kvalitet
HSV kategori
Identifikatorer
URN: urn:nbn:se:miun:diva-4289Lokal ID: 5079OAI: oai:DiVA.org:miun-4289DiVA, id: diva2:29321
Konferanse
10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.
Tilgjengelig fra: 2008-12-07 Laget: 2008-12-07 Sist oppdatert: 2016-12-02bibliografisk kontrollert

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Bäckström, IngelaIngelsson, PernillaWiklund, Håkan

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