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Managing Stovepiped Organisations - A Comparison of Public and Private Organisations
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
Ansvarlig organisasjon
2006 (engelsk)Inngår i: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 2, nr 1, s. 39-54Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Stovepiped systems and difficulties associated with managing cross-functional boundaries are problems that are hindering the successful implementation of customercentred systems and processes within public organisations. The present study covers public organisations, and discusses and analyses the results in relation to those from a previous study in the banking sector. While problems with stovepiped systems and departments have, in general, been solved in the banking sector, the results from the interviewed public organisations confirm that the stovepipe problem is still evident and that cross-functional collaboration, processes, customer focus and integration of services and channels all require additional improvement or development. The present study concludes that the goals with the highest priority for leaders in public organisations are not those associated with customer relations and that the political level rates higher than the customers’ demands. The public organisations are following a similar path to that of the private sector, but there are differences in both the time-frame and ability to implement changes due to weaker incentives for customer related work, and additionally, a larger organisational inertia of both culture and collaboration to overcome. Similarities are found in IT organisations and projects, and in the views regarding business organisations and the necessity for an enterprise architecture.

sted, utgiver, år, opplag, sider
Sundsvall: Mittuniversitetet , 2006. Vol. 2, nr 1, s. 39-54
Emneord [en]
Public information systems, public sector, financial sector, systems development process, e-government, Swedish case study
HSV kategori
Identifikatorer
URN: urn:nbn:se:miun:diva-1267Lokal ID: 4055OAI: oai:DiVA.org:miun-1267DiVA, id: diva2:26299
Prosjekter
PI - Publika InformationssystemTilgjengelig fra: 2008-09-30 Laget: 2009-07-30 Sist oppdatert: 2018-01-12bibliografisk kontrollert
Inngår i avhandling
1. Problems in public e-service development
Åpne denne publikasjonen i ny fane eller vindu >>Problems in public e-service development
2006 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Abstract [en]

This thesis focuses on the general problem of integration and co-operation between business and IT organisations, and on the specific problem of co-ordinating the development process across stovepiped departments that do not collaborate cross-functionally. The purpose is to increase knowledge and understanding about public organisations’ difficulties in meeting their customers’ and the organisation’s needs for electronic services. The thesis also presents a model showing the relationships between factors of importance for understanding public organisations’ difficulties in implementing cross-functional or inter-departmental electronic services. The research is based on case studies of public and private organisations, and results show that public organisations attempting e-government will face large problems if they are unable to solve their internal stovepipe problems. On the other hand, they cannot expect the stovepipe problems to be solved without increasing customer orientation. Many private organisations have increased their speed in e-services, customer orientation and organisational changes, and have faced economic pressure early, while the public organisations are impeded by the role of law, complex goal structures, lack of collaboration and culture. But at the same time the public organisations are following a similar path to that of the private, and areas have been found where there are little differences (e.g. development processes and purchaser-contractor relationships). Furthermore, the thesis has identified a large potential in the use of enterprise architecture for improving co-operation between business and IT organisations and in the purchaser-contractor relations. An architecture is an important prerequisite for dealing with the growing complexity in describing an enterprise and its business, information, applications and technology.

sted, utgiver, år, opplag, sider
Sundsvall: Mittuniversitetet, 2006. s. 62
Serie
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 11
Emneord
E-government, e-services, business processes, development processes, stovepipe organisations, case study
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-8879 (URN)91-85317-24-1 (ISBN)
Disputas
2006-06-08, Sundsvall, 00:00 (engelsk)
Opponent
Veileder
Tilgjengelig fra: 2009-05-06 Laget: 2009-05-06 Sist oppdatert: 2018-01-13bibliografisk kontrollert

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