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Social Systems Design as a Vehicle Towards Local Public e-Services for and by Citizens
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
2007 (engelsk)Inngår i: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 20, nr 6, s. 467-476Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

The need for increased user participation and involvement in the process of designing and developing public e-Services has been emphasized in recent years. User involvement is critical to success in the development and implementation of public e-Services, and many visions and efforts are focused on citizen participation in the design and development process. In this article, concepts of Social Systems Design are analysed in the context of local public e-Services in order to improve potential to meet the requirements for user participation and involvement. Results show that the ideas of Social Systems Design, where applicable, can contribute to user-centred development of local public e-Services, and can form a foundation for the development of methods that utilize user participation and involvement. However, further research requires empirical studies.

sted, utgiver, år, opplag, sider
2007. Vol. 20, nr 6, s. 467-476
Emneord [en]
Public e-Services - Local e-Government - “Citizen-centred approach” - Social systems design - Public information systems
HSV kategori
Identifikatorer
URN: urn:nbn:se:miun:diva-423DOI: 10.1007/s11213-007-9071-7ISI: 000251001200003Scopus ID: 2-s2.0-36549055267Lokal ID: 5334OAI: oai:DiVA.org:miun-423DiVA, id: diva2:2052
Tilgjengelig fra: 2008-02-08 Laget: 2008-02-08 Sist oppdatert: 2018-01-13bibliografisk kontrollert
Inngår i avhandling
1. E-services for and by citizens: towards e-participation and social systems design for development of local public e-services
Åpne denne publikasjonen i ny fane eller vindu >>E-services for and by citizens: towards e-participation and social systems design for development of local public e-services
2008 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Serie
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 43
Emneord
Local public e-services, e-participation, e-government, citizen involvement and participation, third generation design approach, social systems design
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-93 (URN)978-91-85317-81-3 (ISBN)
Disputas
2008-01-25, F229, Campus Östersund, Östersund, 10:00 (engelsk)
Opponent
Tilgjengelig fra: 2008-02-08 Laget: 2008-02-08 Sist oppdatert: 2018-01-13bibliografisk kontrollert

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