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Effects of In-Company Quality Awards on Organizational Performance
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
2003 (engelsk)Inngår i: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 14, nr 2, s. 235-242Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

The relationship between total quality management (TQM) practices and improved performance has been frequently discussed in the literature. In this paper, the costs and the effects of in-company quality awards on performance are discussed and analysed. The paper covers a survey of Swedish companies that use or have used in-company quality awards to stimulate TQM efforts and thereby to improve performance. The study cannot show any strong evidence of improved performance for units that applied for the in-company quality award. However, in contrast to units that have not applied, some units that have applied for the in-company quality award considered that the results related to performance have improved greatly. One large positive effect perceived by the participating units was increased customer orientation while the largest costs were put on the description of activities and the improvement work itself.

sted, utgiver, år, opplag, sider
2003. Vol. 14, nr 2, s. 235-242
Emneord [en]
Quality Awards, Quality Technology and Management, TQM, Quality control
Emneord [sv]
Kvalitetsteknik, Kvalitet
HSV kategori
Identifikatorer
URN: urn:nbn:se:miun:diva-2058DOI: 10.1080/1478336032000051421ISI: 000182664100011Scopus ID: 2-s2.0-0043231666Lokal ID: 1068OAI: oai:DiVA.org:miun-2058DiVA, id: diva2:27090
Tilgjengelig fra: 2008-09-30 Laget: 2008-09-30 Sist oppdatert: 2017-12-12bibliografisk kontrollert

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