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Labor mobility in tourism and hospitality: effects on firms´capacity to innovate
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.ORCID iD: 0000-0001-6176-3595
2012 (English)In: AAG Annual Meeting: New York 2012, 2012Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

According to various theories of economic geography, agglomeration economies drive innovation and the dynamic benefits of clustering facilitate learning and innovation.  Additionally, many observers claim that labor mobility is a key factor when it comes to the diffusion of ideas and knowledge. In this paper we try to explore whether these theories also apply to firms in the service industry, notably tourism and hospitality. The majority of jobs in tourism and hospitality are poorly paid, highly feminized, semi-skilled or unskilled and temporary. Tourism and hospitality is also notorious for its high staff turnover.  In this paper we try to identify under what circumstances labor mobility might benefit or pose a problem to firms´ capacity to innovate and meet the demand for service quality. The discussion is based on interviews with directors and human resource managers in firms located in Åre (a mountain resort in the north of Sweden) and Stockholm (capital of Sweden). Apart from being located in regions with very different conditions concerning population, labor market mobility, seasonality, and so on, the selected firms represent different sub-sectors (hotel, restaurant, tourism supplier) and also vary in terms, for example, of their size and organization. The paper concludes with a discussion on labor mobility in connection to, on the one hand, knowledge diffusion and, on the other hand, knowledge-accumulation.

Place, publisher, year, edition, pages
2012.
Keywords [en]
economic geography, agglomeration economies, labour mobility, service sector, tourism and hospitality, Sweden.
National Category
Human Geography
Identifiers
URN: urn:nbn:se:miun:diva-20601Local ID: ETOUROAI: oai:DiVA.org:miun-20601DiVA, id: diva2:677651
Conference
Association of American Geographers (AAG) Annual Meeting: New York, USA; February 24-28, 2012
Available from: 2013-12-10 Created: 2013-12-10 Last updated: 2013-12-18Bibliographically approved

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Zampoukos, Kristina

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf