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Abrahamsson, Camilla
Publications (2 of 2) Show all publications
Lilja, J., Abrahamsson, C., Palm, K. & Hedlund, C. (2018). What Quality Management can Learn from Designers about Being Qualitative. In: Proceedings for Pin-C 2018: . Paper presented at The 5th Participatory Innovation Conference, PIN-C 2018, Eskilstuna, Sweden, 11-13 January 2018.
Open this publication in new window or tab >>What Quality Management can Learn from Designers about Being Qualitative
2018 (English)In: Proceedings for Pin-C 2018, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Quality Management (QM) initiatives and practices generally stress the importance of “focus on customers” and to “base decisions on facts”. However, in Western World QM practice it appears as if facts often become equivalent to numbers - “we need facts” becomes “we need to see it quantified in numbers” and “measuring is knowing”. In sharp contrast, the growing field of Design Thinking (DT) conclude that qualitative approaches are key when it comes to get closer to the citizens or customers, establish new levels of understanding, and thereby inspire new and better solutions. The purpose of this paper is to explore what quality management can learn from designers, and design thinking practice, about using more qualitative approaches for learning and in developing knowledge.

National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:miun:diva-35284 (URN)
Conference
The 5th Participatory Innovation Conference, PIN-C 2018, Eskilstuna, Sweden, 11-13 January 2018
Available from: 2018-12-18 Created: 2018-12-18 Last updated: 2018-12-19Bibliographically approved
Abrahamsson, C., Lilja, J. & Hedlund, C. (2017). Towards New Levels of Creating/Improving and Understanding Value in Swedish Municipalities: A Review of Research on Understanding and Creating Value in Municipal Quality Development by Qualitative Approaches (and Co-Creation). In: : . Paper presented at 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017.
Open this publication in new window or tab >>Towards New Levels of Creating/Improving and Understanding Value in Swedish Municipalities: A Review of Research on Understanding and Creating Value in Municipal Quality Development by Qualitative Approaches (and Co-Creation)
2017 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Purpose

Quality management and Lean initiatives are currently widespread in the Swedish municipal sector. It is also made clear that all Lean initiatives should be initiated to benefit the customer and not for internal organizational reasons. However, the practices currently used for understanding value creation in the municipalities tend to focus heavily on the use of numerical, quantitative approaches. In sharp contrast, the growing field of, for example, design thinking argue that qualitative approaches are key when it comes to getting closer to the citizens, establishing new levels of understanding and thereby inspiring new and better solutions. In sum, it seems likely that municipalities are struggling with developing quality due to relying, in too one-sided on the use of quantitative rather than qualitative approaches to understand and spark new levels of value creation. The purpose of this paper is to contribute with a review of research concerning qualitative approaches for understanding and co-creating value in municipal quality development.

 

Methodology/Approach The paper is based on a literature review.

 

Findings The paper provides an overview of previous research concerning practices for evaluating and understanding value creation in the context of a municipal quality development.

 

Value of the paper

This overview is of value for practitioners within the context, as well as researchers that wants to contribute within this area.

Keywords
Quality Management, Value Creation, Perceived value, Customer value, Measurement methods, Public sector, Quality Improvements, Lean, Municipality
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:miun:diva-32531 (URN)
Conference
20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017
Available from: 2017-12-19 Created: 2017-12-19 Last updated: 2018-04-26Bibliographically approved
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