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Sundberg, Håkan P.
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Publications (10 of 16) Show all publications
Khisro, J. & Sundberg, H. (2018). Enterprise interoperability development in multi relation collaborations: Success factors from the Danish electricity market. Enterprise Information Systems
Open this publication in new window or tab >>Enterprise interoperability development in multi relation collaborations: Success factors from the Danish electricity market
2018 (English)In: Enterprise Information Systems, ISSN 1751-7575, E-ISSN 1751-7583Article in journal (Refereed) Epub ahead of print
Abstract [en]

Increased complexity and the risk of fragmentized business processes and data in many-to-many relationships is hindering development of interoperability. This study aims at clarify what are the success factors for overcoming issues of business process and data fragmentation in the development of enterprise interoperability in multi relation collaborations. A case study allowed for in-depth understanding of experiences and conditions. Seven deep interviews with actors in the Danish electricity market provided empirical data. A literature study formed the base for the analytical framework. Success factors fell into the categories of general project and change management, business process and information and data.

Keywords
Alignment, enterprise architecture alignment, enterprise interoperability, multi relation collaboration, success factors
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-35094 (URN)10.1080/17517575.2018.1528633 (DOI)2-s2.0-85054658492 (Scopus ID)
Available from: 2018-12-07 Created: 2018-12-07 Last updated: 2019-09-18Bibliographically approved
Sundberg, H. P. (2013). Process based archival descriptions: organizational and process challenges. Business Process Management Journal, 19(5), 783-798
Open this publication in new window or tab >>Process based archival descriptions: organizational and process challenges
2013 (English)In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 19, no 5, p. 783-798Article in journal (Refereed) Published
Abstract [en]

Purpose – The paper presents the implementation and classification of archival records according to business processes, a new field with many organizational and archival challenges. The purpose of the paper is to map the current situation, challenges, problems and topics for further investigation.

Design/methodology/approach – The paper is based on a wide benchmark study on information management in governmental agencies, municipalities and regions/country councils in Sweden.

Findings – There are many general similarities with process projects regarding management initiatives and roles. There is also a need for alignment between the business organizations, the business processes, and the archival descriptions. Unresolved issues occur in modeling, e.g. from whose perspective should the processes be described and on which level is the mapping useful. The business organizations require detail in order to analyze flaws improvements, while archivists ask for a static “frozen” description at higher levels. This may contradict the purpose of the archive – to provide useful information for the unknown future user.

Originality/value – Process based archival descriptions is a new field that broadens business process management. Projects are starting in several countries with challenges in the interaction between the business organizations and the archivists.

Keywords
Information management, Process management, Public sector, Public sector organizations, Sweden
National Category
Business Administration Information Systems
Identifiers
urn:nbn:se:miun:diva-20409 (URN)10.1108/BPMJ-Jan-2012-0002 (DOI)2-s2.0-84883386923 (Scopus ID)
Available from: 2013-12-02 Created: 2013-12-02 Last updated: 2018-01-11Bibliographically approved
Kallberg, M., Svärd, P. & Sundberg, H. (2010). Improving Local Government - A Survey of Problems. In: Piet Kommers and Pedro Isaías (Ed.), Proceedings of the IADIS International Conference e-Society 2010. Paper presented at IADIS International Conference e-Society 2010, 18-21 March, Porto, Portugal (pp. 76-84). International Association for Development of the Information Society
Open this publication in new window or tab >>Improving Local Government - A Survey of Problems
2010 (English)In: Proceedings of the IADIS International Conference e-Society 2010 / [ed] Piet Kommers and Pedro Isaías, International Association for Development of the Information Society , 2010, p. 76-84Conference paper, Published paper (Refereed)
Abstract [en]

This article is based on a survey of projects directed at improving business operations in two local government bodies in Sweden, Härnösand municipality with a population of 25,000 and Sundsvall municipality with a population of 95,000. The projects are directed at the modernization and improvement of service delivery to their citizens. Both municipalities are conducting projects that will enhance e-government. E-government aims to reform government public management, to allow for citizens’ participation in policy making and to foster efficiency and transparency. This has required the effective deployment of information systems to manage the information resources. Modern information technologies have facilitated the automation of business processes within the municipalities and the delivery of e-services to citizens, who can now access public information via the websites. This development however requires new ways of thinking which promote collaboration beyond the administrative departments and a holistic way of using the available resources. Information management is crucial to the daily decision-making processes and in establishing an efficient and service-minded organization which is customer-centered. However, critical factors regarding project implementation, change management business processes and the challenges of e-government will have to be addressed if successful achievement of agile government structures is to be attained. The article therefore highlights the challenges that still persist as local government bodies try to espouse the modernization process and identifies the areas that need closer examination.

Place, publisher, year, edition, pages
International Association for Development of the Information Society, 2010
Keywords
E-Government, Enterprise Architecture, Project Management, Knowledge Management, Long Term Preservation of Information
National Category
Information Systems
Identifiers
urn:nbn:se:miun:diva-11393 (URN)978-972-8939-07-6 (ISBN)
Conference
IADIS International Conference e-Society 2010, 18-21 March, Porto, Portugal
Projects
CEDIF
Available from: 2010-03-31 Created: 2010-03-23 Last updated: 2018-01-12Bibliographically approved
Sandberg, K. W. & Sundberg, H. (2009). Mobile citizen-friendly services – two case studies in rural areas. In: Proceedings of the IADIS International Conference e-Society 2009 (pp. 8-12).
Open this publication in new window or tab >>Mobile citizen-friendly services – two case studies in rural areas
2009 (English)In: Proceedings of the IADIS International Conference e-Society 2009, 2009, p. 8-12Conference paper, Published paper (Refereed)
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:miun:diva-10119 (URN)
Projects
CIDRE
Available from: 2009-10-20 Created: 2009-10-20 Last updated: 2018-01-12Bibliographically approved
Wahlberg, O., Strandberg, C., Sundberg, H. & Sandberg, K. W. (2009). Trends, Topics and Under-Researched Areas in CRM Research: A Literature Review. International Journal of Public Information Systems, 3, 191-208
Open this publication in new window or tab >>Trends, Topics and Under-Researched Areas in CRM Research: A Literature Review
2009 (English)In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 3, p. 191-208Article in journal (Refereed) Published
Abstract [en]

Purpose – The main purpose of this paper is to add to the image of CRM research by identifying trends and topics, using the perspective of CRM when it is divided into the four separate branches, namely those of Strategic CRM, Analytical CRM, Operational CRM and Collaborative CRM. In addition to this, the purpose is to identify under-researched areas in the body of CRM research in which there are research questions requiring to be addressed by means of further research.Design/methodology/approach – A review is made of articles in three major journals.Findings – The development of the number of CRM articles published in the journals signals a maturity within the CRM research field. Articles on Strategic and Analytical CRM dominate the research in this field. The focus has changed from Analytical to Strategic CRM, which is the most popular branch by the end of the period reviewed. There is a paucity of research with a resource based view in Strategic CRM. There is a large scale bias in CRM research.Research implications - Three implications for future research on CRM are noted: 1. There is need for more research within the area of Operational CRM and Collaborative CRM. 2. There is a need for research with a resource based view on CRM. 3. There is a need for more research on CRM in SMEs, using a frame of reference that accounts for SME features. Originality/value – The paper presents an image of the development of the CRM research field using an image of CRM that is well established, yet which has not been used in earlier literature reviews. It also points to the development of the CRM research field during the past two decades, including an increased focus on Strategic CRM. Furthermore, it points to voids in CRM research that call for further studies. Paper type – Literature review.

Keywords
Customer Relationship Management, CRM, Small and Medium Sized Enterprises, Resource Based View, Literature review
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:miun:diva-10060 (URN)
Available from: 2009-10-19 Created: 2009-10-19 Last updated: 2018-01-12Bibliographically approved
Sundberg, H. P. (2007). Building the Enterprise Architecture: A Bottom-Up Evolution?. In: Advances in Information Systems Development: New Methods and Practice for the Networked Society. Volume 2, Issue PART 2.: . Paper presented at 15th International Conference on Information Systems Development, ISD 2006; Budapest; Hungary; 31 August 2006 through 2 September 2006; Code 101021 (pp. 287-298). Springer
Open this publication in new window or tab >>Building the Enterprise Architecture: A Bottom-Up Evolution?
2007 (English)In: Advances in Information Systems Development: New Methods and Practice for the Networked Society. Volume 2, Issue PART 2., Springer, 2007, p. 287-298Conference paper, Published paper (Other academic)
Place, publisher, year, edition, pages
Springer, 2007
Keywords
Enterprise architecture, business modelling, IT strategies, Swedish case study
National Category
Computer Sciences
Identifiers
urn:nbn:se:miun:diva-1310 (URN)10.1007/978-0-387-70802-7_24 (DOI)2-s2.0-84889072705 (Scopus ID)4056 (Local ID)978-0-387-70801-0 (ISBN)4056 (Archive number)4056 (OAI)
Conference
15th International Conference on Information Systems Development, ISD 2006; Budapest; Hungary; 31 August 2006 through 2 September 2006; Code 101021
Available from: 2008-09-30 Created: 2008-09-30 Last updated: 2018-01-12Bibliographically approved
Sandberg, K. W. & Sundberg, H. (2007). Citizen friendly rural mGovernment services. In: Work With Computing System - WWCS 2007, Stockholm :: abstracts WWCS 2007 : computing systems for human benefits from the 8th International Conference on Work With Computing Systems : May 21st-24th 2007, Stockholm Sweden (pp. 209). Stockholm: KTH Royal Institute of Technology
Open this publication in new window or tab >>Citizen friendly rural mGovernment services
2007 (English)In: Work With Computing System - WWCS 2007, Stockholm :: abstracts WWCS 2007 : computing systems for human benefits from the 8th International Conference on Work With Computing Systems : May 21st-24th 2007, Stockholm Sweden, Stockholm: KTH Royal Institute of Technology, 2007, p. 209-Chapter in book (Other academic)
Abstract [en]

This paper will describe methods of assessing a process' mobility need from a better understanding of mobility and a way of implementing a citizen and public servant perspective when defining citizen friendly rural Mobile Government (mGovernment). The expected results presented a part of an eTen-project; CIDRE. Objective is to supply electronic public services and solutions to overcome the "digital divide" and to strengthen the European Community. Advances in mGovernment oriented services are taking place and ICT usage becomes an integral part of many people�s lives and the available services become more varied.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2007
Keywords
rural mGovernment, mobile service, citizen, public servant.
National Category
Computer Sciences Computer and Information Sciences
Identifiers
urn:nbn:se:miun:diva-4230 (URN)4971 (Local ID)978-91-633-0881-9 (ISBN)4971 (Archive number)4971 (OAI)
Available from: 2008-09-30 Created: 2009-10-28 Last updated: 2018-01-12Bibliographically approved
Wahlberg, O., Sundberg, H., Sandberg, K. & Strandberg, C. (2007). CRM and SMEs - An Embryotic Research Field of Increasing Relevance: The European Conference on Information Management and Evaluation. In: PROCEEDINGS OF THE EUROPEAN CONFERENCE ON INFORMATION MANAGEMENT AND EVALUATION: . Paper presented at European Conference on Information Management and Evaluation, Sep 20-21, 2007, Montpellier, France (pp. 385-392). Academic Conferences Limited
Open this publication in new window or tab >>CRM and SMEs - An Embryotic Research Field of Increasing Relevance: The European Conference on Information Management and Evaluation
2007 (English)In: PROCEEDINGS OF THE EUROPEAN CONFERENCE ON INFORMATION MANAGEMENT AND EVALUATION, Academic Conferences Limited, 2007, p. 385-392Conference paper, Published paper (Refereed)
Abstract [en]

Customer Relationship Management (CRM) is gaining increased attention in marketing thought. The purpose of this paper is to map the state of art of CRM research that focus on conditions in SMEs. A literature review is carried out with this purpose. It is found that CRM in SMEs is an embryotic research field, but it is also foreseen that it is a research field of increasing relevance, and that the application of the CRM concept in SMEs must take the particular features of SMEs in account. A number of such SME features are remarked upon in the CRM literature, and even though the articles reviewed are not addressing what is considered �proper� CRM, it is concluded that they are features that are of importance also to the application of CRM policies and practices in SMEs.

Place, publisher, year, edition, pages
Academic Conferences Limited, 2007
Keywords
Customer relationship management, small and medium enterprises, literature review
National Category
Business Administration Computer and Information Sciences
Identifiers
urn:nbn:se:miun:diva-1115 (URN)000253556800039 ()2-s2.0-84896514007 (Scopus ID)5116 (Local ID)978-1-905305-54-4 (ISBN)5116 (Archive number)5116 (OAI)
Conference
European Conference on Information Management and Evaluation, Sep 20-21, 2007, Montpellier, France
Available from: 2008-09-30 Created: 2009-10-28 Last updated: 2018-01-13Bibliographically approved
Sundberg, H. P. & Wallin, P. (2007). Recordkeeping and Information Architecture - A Study of the Swedish Financial Sector. International Journal of Public Information Systems, 3(1), 31-45
Open this publication in new window or tab >>Recordkeeping and Information Architecture - A Study of the Swedish Financial Sector
2007 (English)In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 3, no 1, p. 31-45Article in journal (Refereed) Published
Abstract [en]

The study focused on problems, drivers and priorities for information architecture and management of electronic information, especially records, in the Swedish financial sector. In the theoretical framework it is stressed that in order to develop effective e-services in any type of organisation it is necessary to not only to focus on business and technological infrastructure, but also to develop efficient forms of information infrastructure and information architecture, in which the management and access of electronic records forms an essential part. Further it is asserted, in accordance with the records continuum model, that in order to efficiently be able to access and manage electronic records in any organisation or organisations, electronic recordkeeping requires a pro-active and continuous iterative approach. Sixteen semi-structured interviews with five Swedish banks and one insurance company show that in recent years managing and accessing electronic records have become important strategic and economic factors, which is more now than before considered to be an essential part the enterprise information architecture and information infrastructure. One important driver for developing electronic recordkeeping is the increased need to be able to access customer records from any part of the organisation, nationally and internationally. Today, however, electronic records are sometimes scattered in different processes and systems with different structure and technology, a problem that these organisations now are beginning to solve in different kinds of development projects dealing with information architecture and digital archives.

Place, publisher, year, edition, pages
Sundsvall: Mittuniversitetet, 2007
Keywords
Information management, electronic recordkeeping, enterprise architecture
National Category
Computer Sciences
Identifiers
urn:nbn:se:miun:diva-1139 (URN)5832 (Local ID)5832 (Archive number)5832 (OAI)
Available from: 2008-09-30 Created: 2009-10-28 Last updated: 2018-01-13Bibliographically approved
Sundberg, H. P. & Sandberg, K. W. (2006). Managing Stovepiped Organisations - A Comparison of Public and Private Organisations. International Journal of Public Information Systems, 2(1), 39-54
Open this publication in new window or tab >>Managing Stovepiped Organisations - A Comparison of Public and Private Organisations
2006 (English)In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 2, no 1, p. 39-54Article in journal (Refereed) Published
Abstract [en]

Stovepiped systems and difficulties associated with managing cross-functional boundaries are problems that are hindering the successful implementation of customercentred systems and processes within public organisations. The present study covers public organisations, and discusses and analyses the results in relation to those from a previous study in the banking sector. While problems with stovepiped systems and departments have, in general, been solved in the banking sector, the results from the interviewed public organisations confirm that the stovepipe problem is still evident and that cross-functional collaboration, processes, customer focus and integration of services and channels all require additional improvement or development. The present study concludes that the goals with the highest priority for leaders in public organisations are not those associated with customer relations and that the political level rates higher than the customers’ demands. The public organisations are following a similar path to that of the private sector, but there are differences in both the time-frame and ability to implement changes due to weaker incentives for customer related work, and additionally, a larger organisational inertia of both culture and collaboration to overcome. Similarities are found in IT organisations and projects, and in the views regarding business organisations and the necessity for an enterprise architecture.

Place, publisher, year, edition, pages
Sundsvall: Mittuniversitetet, 2006
Keywords
Public information systems, public sector, financial sector, systems development process, e-government, Swedish case study
National Category
Computer Sciences
Identifiers
urn:nbn:se:miun:diva-1267 (URN)4055 (Local ID)4055 (Archive number)4055 (OAI)
Projects
PI - Publika Informationssystem
Available from: 2008-09-30 Created: 2009-07-30 Last updated: 2018-01-12Bibliographically approved
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