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Wiklund, Håkan
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Eriksson, H., Gremyr, I., Bergqvist, B., Garvare, R., Fundin, A., Wiklund, H., . . . Sörqvist, L. (2016). Exploring quality challenges and the validity of excellence models. International Journal of Operations & Production Management, 36(10), 1201-1221
Open this publication in new window or tab >>Exploring quality challenges and the validity of excellence models
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2016 (English)In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 36, no 10, p. 1201-1221Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to identify and explore important quality-related challenges facing organizations, and investigate how current excellence models incorporate these challenges. Design/methodology/approach: The paper is based on a Delphi study of Swedish organizations. Forty-nine challenges were generated and ranked according to importance and the ten top-ranked challenges were compared to the principles of four excellence models. Findings: The excellence models still seem to be relevant since their content matches many of the identified challenges. The Malcolm Baldrige National Quality Award and the Swedish Institute for Quality models were found to have the most comprehensive coverage, while the International Organization for Standardization model had limited coverage. Research limitations/implications: Three areas for further research were identified: first, how quality management (QM) can evolve in different contexts that have varying needs in terms of adaptive and explorative capabilities; second, the interfaces of QM and sustainability, and ways to understand how customers and stakeholders can be active contributors to improvements; and third, the roles of the owners and board of directors regarding QM, and how to organize and distribute responsibilities of the QM work. Practical implications: There are three important challenges that future revisions of excellence models could address: first, making QM a strategic issue for company owners; second, involving customers in the improvement activities; and third, developing processes that are robust yet still easily adaptable. Originality/value: The Delphi study identified upcoming challenges in the QM area based on input from 188 quality professionals.

Keywords
Delphi study, EFQM model, Excellence models, ISO 9000, MBNQA, Quality management
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:miun:diva-29086 (URN)10.1108/IJOPM-12-2014-0610 (DOI)000387084100005 ()2-s2.0-84989227524 (Scopus ID)
Available from: 2016-10-11 Created: 2016-10-11 Last updated: 2017-11-29Bibliographically approved
Palm, K., Lilja, J. & Wiklund, H. (2016). The challenge of integrating innovation and quality management practice. Total Quality Management and Business Excellence, 7(1-2), 34-47
Open this publication in new window or tab >>The challenge of integrating innovation and quality management practice
2016 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 7, no 1-2, p. 34-47Article in journal (Refereed) Published
Abstract [en]

Following in the footsteps of ‘New Public Management’, where quality management and quality control have become widely implemented concepts among public authorities, there is now a subsequent government demand to also be innovative. However, integrating and achieving a balance between improved quality and increased innovation is not an easy task. Previous research indicates a complex and ambiguous relation, raising questions as to how to optimally combine these two approaches organisationally, operationally, and culturally. Is there an ‘edge of chaos’ where there is maximal flexibility for innovation while maintaining sufficient order for quality? The purpose of this paper is to examine the potential integration of innovation and quality management practice within the public sector. The paper is based on a multiple case study design, confronted with existing literature, and shows that the current quality management practice is perceived as being related to standardisation, leading to a decrease in the space for innovation. Second, that there is an expectation and belief that innovation and quality management can be handled in parallel and reinforce each other instead of being mutually detrimental.

Keywords
quality; innovation; organisational learning; quality management; public sector
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:miun:diva-23136 (URN)10.1080/14783363.2014.939841 (DOI)000374776100003 ()2-s2.0-84956834796 (Scopus ID)
Note

Published online: 30 Jul 2014

Available from: 2014-10-07 Created: 2014-10-07 Last updated: 2017-12-05Bibliographically approved
Palm, K., Lilja, J. & Wiklund, H. (2015). Agencies, it’s Time to Innovate!: Exploring the current understanding of the Swedish government’s call for innovation. International Journal of Quality and Service Sciences, 7(1), 34-49
Open this publication in new window or tab >>Agencies, it’s Time to Innovate!: Exploring the current understanding of the Swedish government’s call for innovation
2015 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 7, no 1, p. 34-49Article in journal (Refereed) Published
Abstract [en]

Purpose

Innovation is currently at the top of many agendas worldwide: not only in the private sector, but also when it comes to increasing quality, efficiency, and effectiveness in public administration. InSweden, this is reflected in the recent call from the Government for innovation in public management. However, innovation has not traditionally occurred to any significant extent on the strategic level of Swedish public management. Furthermore, governmental administration is a complex system in need of coordination and alignment for this new call to be effectively realized in practice.  

 

The purpose of this paper is hence to explore the phenomenon of innovation in the current Swedish governmental administration system. More specifically, the paper explores the current understanding within the system of what innovation is, as well as why and how it should be achieved.

 

Methodology/approach This study has been based on a qualitative approach with a case consisting of three embedded units: the Government itself, a ministry and a government agency. The data have been collected from documents and interviews.

 

Findings

The study shows that there is currently a notable disparity when it comes to how aspects of innovation are understood at different levels within the Swedish governmental administration system. Furthermore, the recent business development to increase the standardization of work processes is perceived as having created poorer preconditions for working with innovations.

 

Practical implications

The results highlight critical areas of disparity and possibilities for improvement towards a shared understanding and aligned innovation actions within the system.

 

Originality/value

The articlecontributes knowledgeabout the current understanding of innovation in the Swedish governmental administration system.

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2015
Keywords
Innovation; quality management; government agencies; public administration
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:miun:diva-23139 (URN)10.1108/IJQSS-04-2014-0029 (DOI)2-s2.0-84933037434 (Scopus ID)
Available from: 2014-10-07 Created: 2014-10-07 Last updated: 2017-12-05Bibliographically approved
Bäckström, M., Tinnsten, M., Koptyug, A., Rännar, L.-E., Carlsson, P., Danvind, J. & Wiklund, H. (2013). Sports Technology Education at Mid Sweden University. In: 6TH ASIA-PACIFIC CONGRESS ON SPORTS TECHNOLOGY (APCST): . Paper presented at 6th Asia-Pacific Conference on Sports Technology, APCST 2013; Hong Kong; Hong Kong; 18 September 2013 through 20 September 2013; Code 101817 (pp. 214-219). Elsevier, 60
Open this publication in new window or tab >>Sports Technology Education at Mid Sweden University
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2013 (English)In: 6TH ASIA-PACIFIC CONGRESS ON SPORTS TECHNOLOGY (APCST), Elsevier, 2013, Vol. 60, p. 214-219Conference paper, Published paper (Refereed)
Abstract [en]

In present paper we would like to share some experiences of building new education in Sports Technology at MidSweden University and the results of 10 years of successfully running it in Östersund. The Sports Technologyeducation at Mid Sweden University started at Campus Östersund in 2003 as a part of the curriculum of theEngineering Department. This specialization was initially at the three-year Bachelor level, and later it was extendedto an additional two-year Master level. Aiming at the quality of Sports Technology education, three keystones areunderlying its process, representing the solid knowledge base, capacity to be flexible in problem solving and the usean innovative approaches. The Department unites researches with a background in both natural sciences andengineering disciplines, having a wide experience of working with and within the industry, equally active in researchand teaching. The unique constellation of the profiles forming the Department include not only the SportsTech®group, being “the backbone”, but also the Ecology and Eco-technology, and Quality Technology groups bringing theexcellence and extra competence needed to assure the quality of the Sports Technology education. We were the firsthigher education institution in Sweden to give this kind of education program and now some other SwedishUniversities have followed us. Our success can be measured by a number of graduates taking good jobs in theindustry. We also enjoy a steady flow of new students coming from all parts of Sweden, and Sports Technologyeducation stays among the most desirable ones in the country.

Place, publisher, year, edition, pages
Elsevier, 2013
Series
Procedia Engineering, ISSN 1877-7058
Keywords
Sports technology; university education; engineering of sports; outdoor
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:miun:diva-20584 (URN)10.1016/j.proeng.2013.07.037 (DOI)000326266100035 ()2-s2.0-84891708353 (Scopus ID)
Conference
6th Asia-Pacific Conference on Sports Technology, APCST 2013; Hong Kong; Hong Kong; 18 September 2013 through 20 September 2013; Code 101817
Available from: 2013-12-10 Created: 2013-12-10 Last updated: 2014-11-03Bibliographically approved
Lagrosen, Y., Bäckström, I. & Wiklund, H. (2012). Approach for measuring health-related quality management. The TQM Journal, 24(1), 59-71
Open this publication in new window or tab >>Approach for measuring health-related quality management
2012 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 24, no 1, p. 59-71Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to develop an approach to measuring health-related quality management based on earlier research on the connection between quality management and employee health. Design/methodology/approach - A questionnaire was developed and a research study was carried out at a manufacturing company. The constructs were tested for internal reliability using Cronbach's alpha tests. The dimensions' correlations with employee health were checked using Pearson correlation. Findings - Three of the dimensions were correlated with the perception of employee health: "presence/ communication" and "integrity" derived from leadership commitment, and "influence" derived from everybody's participation. These findings substantiate earlier studies indicating a relationship between visible, clear leadership and employee health. They are also in line with earlier findings of how the possibilities to influence their own work promote employee health and work ability. The paper provides a proposal as to how managers can proceed in the measurement and evaluation of quality management efforts related to employee health. Research limitations/implications - The research is conducted as a single research study in one industrial manufacturing company. Further research should be conducted in other organizations from different lines of business with the same conditions and in organizations with different conditions. Practical implications - This approach can be used by managers for gaining insight into underlying mechanisms in the organizational culture related to employee health from a quality management perspective. This could lead to improved employee well-being, satisfaction and motivation. It could be used as a first step for improvements when implementing health-related quality management "to break the ice" and it could be followed up by qualitative methods. Originality/value - Traditional ways of measuring health are rarely connected to quality management. Only requiring small resources, this approach to measuring health-related quality management can add to an understanding of underlying mechanisms.

Keywords
quality management, employee health, TQM, measures, leadership commitment, participation of everybody, Quality Technology and Management, TQM, Quality control, Kvalitetsteknik, Kvalitet
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:miun:diva-8653 (URN)10.1108/17542731211191221 (DOI)2-s2.0-84555197162 (Scopus ID)
Available from: 2009-02-24 Created: 2009-02-24 Last updated: 2017-12-13Bibliographically approved
Bäckström, I., Ingelsson, P. & Wiklund, H. (2012). Measuring the Starting Points for a Lean Journey. In: Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Adam Hamrol (Ed.), 15 th QMOD conference: From LearnAbility and InnovAbility to SustainAbility. Paper presented at International conference on Quality and Service Sciences ICQSS (pp. 146-156). Poznan: Agence Reklamova Comprint
Open this publication in new window or tab >>Measuring the Starting Points for a Lean Journey
2012 (English)In: 15 th QMOD conference: From LearnAbility and InnovAbility to SustainAbility / [ed] Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Adam Hamrol, Poznan: Agence Reklamova Comprint , 2012, p. 146-156Conference paper, Published paper (Refereed)
Abstract [en]

Abstract

Purpose –

The purpose of this paper is to emphasize the importance of measuring the starting

point of improvement work focusing on soft values and to present one way of measuring the

starting point of a Lean implementation. The purpose is also to describe the Lean

implementation planned within a municipal division and also to present their measured

starting conditions.

Methodology/approach –

A literature study, with Lean implementation, measuring starting

points for improvement work, soft values and the effects of the improvement work in focus

has been carried out. Documents from the planned Lean implementation within a municipal

division have been studied. To measure the conditions for the implementation a previously

conducted measurement approach that measured health-related Quality Management was used.

Findings –

The paper contains an argument for the importance of measuring the effect of a

Lean implementation with a focus on soft values and measuring starting points. A description

of one planned Lean implementation within a municipal division and their starting conditions

are presented.

Practical implications –

To measure the conditions at the starting point of a Lean

implementation gives managers information to help them focus on important improvement

areas. A description of a Lean implementation can help other organizations to plan their

implementation.

Place, publisher, year, edition, pages
Poznan: Agence Reklamova Comprint, 2012
Series
QMOD ; 15
Keywords
Lean, Quality Management, co-worker health, implementation, measuring starting
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:miun:diva-17403 (URN)978-83-89333-46-9 (ISBN)
Conference
International conference on Quality and Service Sciences ICQSS
Available from: 2012-12-06 Created: 2012-11-21 Last updated: 2016-12-02Bibliographically approved
Larsson, J., Landstad, B., Wiklund, H. & Vinberg, S. (2011). Control charts as an early warning system for workplace health outcomes. Work: A journal of Prevention, Assesment and rehabilitation, 39(4), 409-425
Open this publication in new window or tab >>Control charts as an early warning system for workplace health outcomes
2011 (English)In: Work: A journal of Prevention, Assesment and rehabilitation, ISSN 1051-9815, E-ISSN 1875-9270, Vol. 39, no 4, p. 409-425Article in journal (Refereed) Published
Abstract [en]

 Introduction: Statistical Process Control (SPC) charts have not been widely used to monitor workplace health and work environments. This research and effort to develop a more accurate and easy to use management control system for employee health is important from a humanistic, societal and economic standpoint, as well as complying with laws that regulate work environments. Objective: The purpose of the study is to design and discuss control charts as an early warning system for workplace health outcomes to promote workplace health management. Another purpose is to discuss relevant factors in the concept of the Out-of-Control Action Plan (OCAP) as a response when a chart warns that the workplace process may be malfunctioning. Participants: Two Swedish organizations were selected as case study organizations: a department at a university and an elderly care operation in a municipality. Methods: This study was explorative and should be seen as a starting point in learning how to use control charts for workplace health management. Self-assessed general health and new sick-cases per employee were selected as indicators for the control charts. Results: An integrated early warning system with Cumulative Sums-and Shewhart-charts are presented to show a possible method as to how an early warning system can be structured through the use of statistical control charts. Conclusions: The conclusion of this study is that control charts, along with well-designed implementation, make up a powerful and useable managerial early-warning system which promotes workplace health and helps to prevent sickness absence.

Keywords
Control charts, health, sickness, sickness absence, early warning system, leadership
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:miun:diva-10409 (URN)10.3233/WOR-2011-1191 (DOI)000293836000008 ()21811031 (PubMedID)2-s2.0-80051518343 (Scopus ID)
Available from: 2009-11-26 Created: 2009-11-26 Last updated: 2018-11-27Bibliographically approved
Stenmark, P., Tinnsten, M. & Wiklund, H. (2011). Customer involvement in product development: experiences from Scandinavian outdoor companies. In: Procedia Engineering: . Paper presented at 5th Asia-Pacific Congress on Sports Technology: Impact of Technology on Sport IV, APCST; Melbourne, VIC; 28 August 2011 through 31 August 2011; Code 86031 (pp. 583-543). Elsevier
Open this publication in new window or tab >>Customer involvement in product development: experiences from Scandinavian outdoor companies
2011 (English)In: Procedia Engineering, Elsevier, 2011, p. 583-543Conference paper, Published paper (Refereed)
Abstract [en]

In this paper the outdoor gear and clothing companieś experiences ofcustomerinvolvement in product development are investigated and discussed. The purpose is to examine howcustomersare involved in product development and whether the companies believe there is a need for greater involvement. The study focuses on threecustomergroups: users, retailers and professional users. Surveys were sent out to 33 Swedish and Norwegian companies within the Scandinavian Outdoor Group. The results of the study indicate that the companies think there is a need to involve the users more than today in the early phases of the product development process. Smaller companies seem to have a need for greater user involvement. Most of the participants also explained that they would increase theircustomerinvolvement if they had more time and greater financial resources. © 2011 Published by Elsevier Ltd.

Place, publisher, year, edition, pages
Elsevier, 2011
Keywords
Customer involvement; Innovation; Outdoor industry; Product development
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-14495 (URN)10.1016/j.proeng.2011.05.127 (DOI)000300214900085 ()2-s2.0-80051635552 (Scopus ID)
Conference
5th Asia-Pacific Congress on Sports Technology: Impact of Technology on Sport IV, APCST; Melbourne, VIC; 28 August 2011 through 31 August 2011; Code 86031
Available from: 2011-09-16 Created: 2011-09-16 Last updated: 2016-12-16Bibliographically approved
Wiklund, H. (2011). Forskning till nytta. Forskningsessens
Open this publication in new window or tab >>Forskning till nytta
2011 (Swedish)Other (Other (popular science, discussion, etc.))
Place, publisher, year, pages
Forskningsessens: , 2011
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-19843 (URN)
Available from: 2013-09-10 Created: 2013-09-10 Last updated: 2014-02-07Bibliographically approved
Bäckström, I., Ingelsson, P. & Wiklund, H. (2011). Learning from others to adapt Quality Management to the future. Total Quality Management and Business Excellence, 22(2), 187-196
Open this publication in new window or tab >>Learning from others to adapt Quality Management to the future
2011 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 22, no 2, p. 187-196Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to compare leadership behaviours from two different approaches with the leadership behaviours within Quality Management in order to find possible areas for developing leadership within Quality Management. A case study has been carried out at a Swedish award-winning organisation in order to study leadership behaviours. In-depth interviews have been carried out with the intention to explore how the manager has worked to become one of Sweden’s best workplaces. Leadership behaviours from three different approaches are summarised in ‘The Core Leadership Behaviours’. The analysis of the leadership methodologies and behaviours used by the leaders and the ‘Core Leadership Behaviours’ from the three different approaches has been summarized for each approach. The comparison indicates that there are interesting leadership behaviours in Change Oriented Leadership as well as in KaosPilots that are not established within Quality Management. The leadership behaviours could complement Quality Management to meet new and challenging demands from customers and co-workers

Keywords
Quality Management; Change Oriented Management; Leadership Behaviours; KaosPilots; Creativity; TQM, Kvalitetsteknik, Ledarskapsbeteenden, Kaos Piloterna, Kreativitet, TQM
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:miun:diva-8654 (URN)10.1080/14783363.2010.530800 (DOI)000287487700005 ()2-s2.0-79951825434 (Scopus ID)
Available from: 2009-02-24 Created: 2009-02-24 Last updated: 2017-12-13Bibliographically approved
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