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Zampoukos, K. (2023). Till er tjänst? En arbetsgeografisk betraktelse av det gigifierade servicearbetets gränser och gränslöshet. In: Forum för Arbetslivsforskning (FALF) 2023: Program och abstrakt. Paper presented at FALF 2023 Arbetets gränser, Lunds universitet, campus Helsingborg, 14–16 juni, 2023.
Open this publication in new window or tab >>Till er tjänst? En arbetsgeografisk betraktelse av det gigifierade servicearbetets gränser och gränslöshet
2023 (Swedish)In: Forum för Arbetslivsforskning (FALF) 2023: Program och abstrakt, 2023Conference paper, Oral presentation only (Other academic)
National Category
Social and Economic Geography
Identifiers
urn:nbn:se:miun:diva-48565 (URN)
Conference
FALF 2023 Arbetets gränser, Lunds universitet, campus Helsingborg, 14–16 juni, 2023
Projects
Rejtad, rosad, ratad - en studie av tillvaron som gigarbetare
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2020-00332
Note

Keynote-föreläsning

Available from: 2023-06-21 Created: 2023-06-21 Last updated: 2023-06-29Bibliographically approved
Persson, K., Zampoukos, K. & Ljunggren, I. (2022). No (wo)man is an island: socio-cultural context and women’s empowerment in Samoa. Gender, Place and Culture: A Journal of Feminist Geography, 29(4), 482-501
Open this publication in new window or tab >>No (wo)man is an island: socio-cultural context and women’s empowerment in Samoa
2022 (English)In: Gender, Place and Culture: A Journal of Feminist Geography, ISSN 0966-369X, E-ISSN 1360-0524, Vol. 29, no 4, p. 482-501Article in journal (Refereed) Published
Abstract [en]

This paper revolves around women tourism entrepreneurs in the Pacific island nation of Samoa where an ancient way of living (fa’a Samoa) co-exists with colonial heritage and a growing tourism industry. By adopting a perspective sensitive to socio-cultural specificities, we examine the ways that the socio-cultural context both enables and impedes the empowerment of women managing tourism accommodations. In this venture, we draw on an ethnographic field study in the rural island of Savai’i, including semistructured interviews as well as informal conversations with locals, observations and the participation in everyday practices. We pinpoint and discuss the main sources of power and power-relations that women entrepreneurs need to command in order to run their businesses. Finally, we conclude that no (wo)man is an island, as we are all part of, and depend on, intrinsic social structures for our welfare.

Keywords
communal society, development, empowerment, female tourism entrepreneurs, Samoa
National Category
Social Sciences Human Geography
Identifiers
urn:nbn:se:miun:diva-40897 (URN)10.1080/0966369X.2021.1873744 (DOI)000608876300001 ()2-s2.0-85099714349 (Scopus ID)
Funder
Sida - Swedish International Development Cooperation Agency
Available from: 2021-01-20 Created: 2021-01-20 Last updated: 2022-04-04Bibliographically approved
Zampoukos, K. (2022). Precarious jobs, precarious people in times of a pandemic: The impact on tourism workers and spaces of work. In: Arie Stoffelen & Dimitri Ioannides (Ed.), Handbook of Tourism Impacts: Social and Environmental Perspectives (pp. 183-196). Cheltenham: Edward Elgar Publishing
Open this publication in new window or tab >>Precarious jobs, precarious people in times of a pandemic: The impact on tourism workers and spaces of work
2022 (English)In: Handbook of Tourism Impacts: Social and Environmental Perspectives / [ed] Arie Stoffelen & Dimitri Ioannides, Cheltenham: Edward Elgar Publishing, 2022, p. 183-196Chapter in book (Other academic)
Abstract [en]

This chapter discusses concepts such as ‘border’ and ‘territoriality’ in connection to (working) bodies, to explore the ways that a ‘pandemic body politics’ impacts on tourism workers and work spaces. Because of the exposure to the virus in high touch service sectors, and because of the loss of jobs and incomes, tourism and hospitality workers are affected by the pandemic in very direct ways. In that respect, bodies are not bordered entities, but permeable to both Covid-19 and the social and economic repercussions that follow. The pandemic has made it abundantly clear that social and worker protection is either missing or is insufficient, and insecure forms of employment will perpetually produce precarious bodies in this industry. In light of the above, I suggest a conceptualization of the working body as an open, permeable space in the making, and as an autonomous, unassailable space protected by law and international conventions.

Place, publisher, year, edition, pages
Cheltenham: Edward Elgar Publishing, 2022
Series
Research Handbooks on Impact Assessment series ; 486
Keywords
Tourism workers, pandemic, precarious, bodies, borders, territoriality
National Category
Human Geography
Identifiers
urn:nbn:se:miun:diva-45059 (URN)10.4337/9781800377684.00023 (DOI)2-s2.0-85175122713 (Scopus ID)9781800377684 (ISBN)9781800377677 (ISBN)
Note

Chapter 12

Available from: 2022-05-25 Created: 2022-05-25 Last updated: 2023-11-08Bibliographically approved
Zampoukos, K., Butler, O. & Mitchell, D. (2022). (Re)producing the city: Migrant service workers and the (algo)rhythms of the globalized, digitized and “gigified” urban economy.. In: ILPC 2022 Book of Abstracts: . Paper presented at 40th International Labour Process Theory Conference: Labour Mobility and the Mobilization of Workers. Padua, Italy, April 21-23, 2022. (pp. 269).
Open this publication in new window or tab >>(Re)producing the city: Migrant service workers and the (algo)rhythms of the globalized, digitized and “gigified” urban economy.
2022 (English)In: ILPC 2022 Book of Abstracts, 2022, p. 269-Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper takes Henri Lefebvre’s rhythmanalysis (1999) as its starting point to discuss how the rhythms of the globalized, digitized and all the more ”gigified” city impact on and become manifest in and through the bodies of service workers, and the ways that this largely migrant workforce reproduce the city, while concurrently struggling to subsist. For this task, we will draw on in-depth interviews with gig workers performing app-mediated service work, mainly within deliveries and domestic services.

While the couriers has become an indispensable and highly visible part of the city infrastructure, other categories of workers (e.g. cleaners, baby-sitters and care workers) perform their work in the private spaces of other people’s home. Nevertheless, they are all essential to the (re)production of the city and, concurrently, they are all subject to, as well as sustaining, the ebb and flows of the city’s everyday rhythms. Even so, they may not enjoy the same opportunities to reproduce themselves, because the amount, distribution and intensity of work as well as the size and regularity of income, is difficult to predict. 

In this paper we will argue that everyday rhythms of the city, such as peak traffic and peaks in demand of certain services, are interlinked with and  reinforced by the algorhythms of the apps, dictating the intensity, scheduling and hours of work. There is however an apparent risk of arrhythmia (Lefebvre, 1999; Reid-Musson, 2018) with gig workers sometimes suffering physically violent outcomes (e.g. traffic accidents), and at other instances experiencing being deprived of the right to a full and decent (working) life. The main contribution with the present paper rests in thinking the (algo)rhythms of the city and the migrant service workforce together. 

 

Keywords
Rhythmanalysis, city, migrant, gig workers, service work, algorhythms, interviews.
National Category
Human Geography
Identifiers
urn:nbn:se:miun:diva-44887 (URN)
Conference
40th International Labour Process Theory Conference: Labour Mobility and the Mobilization of Workers. Padua, Italy, April 21-23, 2022.
Projects
Rejtad, rosad, ratad: En studie av tillvaron som gigarbetare
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2020-00332
Available from: 2022-04-25 Created: 2022-04-25 Last updated: 2022-04-26Bibliographically approved
Zampoukos, K. (2022). Vem har tid för social reproduktion? Om den giggande arbetskraften och städernas ”algorytmik”.. In: Välfärd – för vem? Om arbetsvillkor inom omsorg och gig: Book of Abstracts. Paper presented at Arbetslivskonferens på Arbetets museum, Norrköping, 6-7/10 2022 (pp. 18-18).
Open this publication in new window or tab >>Vem har tid för social reproduktion? Om den giggande arbetskraften och städernas ”algorytmik”.
2022 (Swedish)In: Välfärd – för vem? Om arbetsvillkor inom omsorg och gig: Book of Abstracts, 2022, p. 18-18Conference paper, Oral presentation with published abstract (Other academic)
Abstract [sv]

Min presentation kommer att ta utgångspunkt i tre tankespår som jag för närvarande undersöker och försöker foga samman: a) Den giggande (migrant)arbetskraften som infrastruktur, b) städernas och det samtida samhällets ”algorytmik”, samt c) rätten (och möjligheterna) till social reproduktion. Jag bygger mitt resonemang med stöd i litteraturen och på analyser av djupintervjuer med gig-arbetare. 

De som utför tjänster såsom städning och budande av mat idag utgör ett ”naturligt” inslag och en självklar infrastruktur i framförallt större och medelstora städer. Cykelbuden transporterar mat och varor genom staden ”on demand”, men dessa leveranser sker också enligt en (algo)rytm som varierar över dygnet, veckan och året. Städerskorna utgör en mer ”dold” infrastruktur eftersom städningen sker i privata hem. Likväl följer behovet av städning en vardaglig, återkommande rytm. 

Genom sitt arbete bidrar dessa gig-arbetare till att reproducera staden och dess invånare, samtidigt som arbetsvillkoren är sådana att de hindras från att reproducera sig själva. De frigör tid åt andra, men lever själva under konstant tidspress och blir i många fall också berövade tid. Att vissa kan spara tid medan andra blir bestulna på tid, att somliga får sina behov och önskemål tillfredsställda omedelbart, medan andra tvingas vänta är exempel på den typ av ojämlikheter som tycks bestå, och som även präglar det samtida, ”algorytmiska” samhället. 

 

Referenser

Harvey, D. (1989). The Urban Experience. Baltimore: The John Hopkins University Press.

Lefebvre, H. (1999) Writings on cities. Translated and edited by Kofman, E., & Lebas, E.

Oxford: Blackwell.

Lewis, J. D., & Weigert, A. J. (1981). The structures and meanings of social time.

Social forces, 60(2), 432-462.

Strauss, K. (2020). Labour geography III: Precarity, racial capitalisms and infrastructure.

Progress in Human Geography, 44(6), 1212–1224.

Van Doorn, N. (2017). Platform labor: on the gendered and racialized exploitation of low

income service work in the ‘on-demand’economy. Information, Communication &

Society, 20(6), 898-914.

Wells, K. J., Attoh, K., & Cullen, D. (2021). “Just-in-Place” labor: Driver organizing in the

Uber workplace. Environment and Planning A: Economy and Space, 53(2), 315-331.

 

National Category
Human Geography
Identifiers
urn:nbn:se:miun:diva-46271 (URN)
Conference
Arbetslivskonferens på Arbetets museum, Norrköping, 6-7/10 2022
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2020-00332
Available from: 2022-10-13 Created: 2022-10-13 Last updated: 2022-10-21Bibliographically approved
Zampoukos, K. (2021). The hospitable body at work—A research agenda. Gender, Work and Organization, 28(5), 1726-1740
Open this publication in new window or tab >>The hospitable body at work—A research agenda
2021 (English)In: Gender, Work and Organization, ISSN 0968-6673, E-ISSN 1468-0432, Vol. 28, no 5, p. 1726-1740Article in journal (Refereed) Published
Abstract [en]

This paper critically examines the hospitable body and how it is put to work, how certain bodies are selected and become associated with certain occupations and spaces of work, and how the hospitable body is produced, transformed, and commodified in accordance with prevailing modes of production. Drawing on examples primarily obtained from the Nordic countries, I review current research on hospitality workers, while also manifesting how employers portray and, at times, exploit the hospitable body. This is followed by a presentation of a research agenda for the continued study of the hospitable body at work, addressing the need for in-depth, context-sensitive studies on worker strategies to counteract harassment. I conclude by suggesting that the working body can be theorized as concurrently being relational and “in the making,” and as a bounded territory in need of protection against the hazards of flexible work regimes, stress, harassment, and precariousness.

Keywords
body, hospitality, spatial, work, workplace
National Category
Gender Studies
Identifiers
urn:nbn:se:miun:diva-41643 (URN)10.1111/gwao.12635 (DOI)000623494600001 ()2-s2.0-85101847308 (Scopus ID)
Available from: 2021-03-15 Created: 2021-03-15 Last updated: 2021-09-21
Zampoukos, K. (2021). Thinking through Intersectionality at Work: A Feminist-and-Labour Geographer's Approach. In: Angelika Sjöstedt, Katarina Giritli Nygren, Marianna Fotaki (Ed.), Working Life and Gender Inequality: Intersectional Perspectives and the Spatial Practices of Peripheralization (pp. 272-290). New York: Routledge
Open this publication in new window or tab >>Thinking through Intersectionality at Work: A Feminist-and-Labour Geographer's Approach
2021 (English)In: Working Life and Gender Inequality: Intersectional Perspectives and the Spatial Practices of Peripheralization / [ed] Angelika Sjöstedt, Katarina Giritli Nygren, Marianna Fotaki, New York: Routledge, 2021, p. 272-290Chapter in book (Other academic)
Abstract [en]

This chapter takes Virginia Woolf’s novel “Orlando” as its point of departure. Orlando lives through centuries and spaces, from the reign of Elisabeth I to the reign of King Charles II in England, and as the story ends, finds her-himself caught up in the 19th century. As such, Orlando quite aptly illustrates the idea of identities as complex, and as historically variable and spatially contingent. Like with Orlando, workers’ identities are at once particular, complex and fluid. In spite of this, labour is assiduously compartmentalized, differentiated and remunerated along the axes of age, skin-colour, gender, nationality and skills, and workers become associated with (and disassociated from) certain occupations, work-tasks and spaces of work through a series of stereotyping practices. This chapter provides a review of leading feminist and labour geographers’ writings on intersectionality, in order to think through how space and time matter. Furthermore, it discusses the possibility that intersectional analysis is imbued with cartographic reason, and subsequently that it may fall short in portraying the multi-dimensional, evolving Self. Finally, it proposes an understanding of people as both being and becoming, as relational stories-so-far and as progressive biographies in evolving time-space. 

Place, publisher, year, edition, pages
New York: Routledge, 2021
Series
Routledge Studies in Gender & Organizations
Keywords
Intersectionality, labour geography, feminist geography, work
National Category
Human Geography
Identifiers
urn:nbn:se:miun:diva-41863 (URN)10.4324/9780429356629 (DOI)2-s2.0-85109467589 (Scopus ID)9780429356629 (ISBN)978-0-367-74746-6 (ISBN)
Available from: 2021-04-15 Created: 2021-04-15 Last updated: 2022-10-21Bibliographically approved
Zampoukos, K. & Gillander Gådin, K. (2020). Ju fler kockar desto sämre soppa? Trakasserier och hot (om våld) på hotell- och restaurangarbetsplatsen (1ed.). In: Katja Gillander Gådin (Ed.), Genusrelaterat våld, trakasserier och diskriminering: ett globalt problem i lokal kontext (pp. 55-62). Sundsvall: Forum för Genusvetenskap
Open this publication in new window or tab >>Ju fler kockar desto sämre soppa? Trakasserier och hot (om våld) på hotell- och restaurangarbetsplatsen
2020 (Swedish)In: Genusrelaterat våld, trakasserier och diskriminering: ett globalt problem i lokal kontext / [ed] Katja Gillander Gådin, Sundsvall: Forum för Genusvetenskap , 2020, 1, p. 55-62Chapter in book (Other academic)
Place, publisher, year, edition, pages
Sundsvall: Forum för Genusvetenskap, 2020 Edition: 1
Series
Genusstudier vid Mittuniversitetet, ISSN 1654-5753 ; 14
Keywords
trakasserier, hot, våld, hotell- och restaurang
National Category
Social Sciences
Identifiers
urn:nbn:se:miun:diva-39272 (URN)978-91-88947-50-5 (ISBN)
Projects
AFA Bara en bagatell - eller? Att avnormalisera trakasserier och hot (om våld) på hotell- och restaurangarbetsplatsen
Funder
AFA Insurance, 180013
Available from: 2020-06-22 Created: 2020-06-22 Last updated: 2020-06-26Bibliographically approved
Gillander Gådin, K., Persson, K. & Zampoukos, K. (2020). Strategies to prevent sexual harassment in the hospitality workplace.. In: : . Paper presented at Poster presented at the 16th World Congress on Public Health. Theme of the congress: Public Health for the Future of Humanity: Analysis, Advocacy, and Action. 12-16 October 2020, DIGITAL, Rome, Italy..
Open this publication in new window or tab >>Strategies to prevent sexual harassment in the hospitality workplace.
2020 (English)Conference paper, Poster (with or without abstract) (Refereed)
National Category
Social Sciences Gender Studies
Identifiers
urn:nbn:se:miun:diva-40317 (URN)
Conference
Poster presented at the 16th World Congress on Public Health. Theme of the congress: Public Health for the Future of Humanity: Analysis, Advocacy, and Action. 12-16 October 2020, DIGITAL, Rome, Italy.
Funder
AFA Insurance
Available from: 2020-10-26 Created: 2020-10-26 Last updated: 2020-10-28Bibliographically approved
Zampoukos, K., Persson, K. & Gillander Gådin, K. (2020). We don’t wear uniforms but private clothing, to enhance the fact that we too are human beings: Strategies to counteract, avoid and cope with harassment and threats of violence in the hospitality workplace. In: : . Paper presented at Long-term global perspectives on preventing sexual harassment in the workplace: Policy, practice & strategies, 8-10 March 2020 at the Museum of Work, Norrköping.
Open this publication in new window or tab >>We don’t wear uniforms but private clothing, to enhance the fact that we too are human beings: Strategies to counteract, avoid and cope with harassment and threats of violence in the hospitality workplace
2020 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Existing research suggests that sexual harassment, threats and violence are perceived as normal features and as ‘part of the job’ by hospitality workers (Guerrier & Adib, 2000; Poulston, 2008). Several studies indicate that strategies and interventions for the purpose of preventing harassment and violence and threats of violence in hospitality are either completely lacking or are underdeveloped. Customer harassment in particular is much less likely to be covered by policies, than is co-worker or supervisor harassment (Folgerø & Fjeldstad, 1995; Yagil, 2008; Ram, 2015; Kensbock et al, 2015). In response to sexual and racist harassment, workers develop various coping strategies stretching from avoiding certain customers, developing a ’thick skin’, telling customers off, or laughing off an incident and so forth (Guerrier & Adib, 2000; Yagil, 2008; Kensbock et al, 2015). Thus, developing competencies in how to respond to harassment without giving offense become part of what Kensbock et al (2015: 43-44) have referred to as ‘sophisticated social intelligence’ and ‘key job-related skills’. In this paper, we will explore and analyze some of the strategies deployed by management and workers, individually and collectively, in order to cope, prevent, and counteract harassment and threats of violence in the hospitality workplace. A secondary purpose is to examine some of the conflicting aims and contradictions that exist in the hospitality workplace, which may constitute barriers to effective, preventive action. Preliminary findings indicate that there is a broad range of preventive measures that employers and managers deploy, stretching from the arrangement of the physical environment to team-building activities and onto efforts aimed at creating a common value-system. Workers, on their part, strategize collectively for instance by close communication with each other regarding “difficult” customers. Furthermore, individual workers use their bodily resources (voice, physical appearance) and clothing, to cope with and to counteract harassment and threatening situations. Among the conflicting aims and contradictions we find the serving of alcohol, which is crucial to the industry in terms of income, and the sometimes imperfect observation of the Swedish Alcohol Act, as well as the (gendered) expectations on frontline staff to act friendly and to be accommodating whilst avoiding sexual invitations from guests.

National Category
Social Sciences
Identifiers
urn:nbn:se:miun:diva-38695 (URN)
Conference
Long-term global perspectives on preventing sexual harassment in the workplace: Policy, practice & strategies, 8-10 March 2020 at the Museum of Work, Norrköping
Projects
AFA Bara en bagatell, eller? Att avnormalisera trakasserier och hot om våld på hotell- och restaurangarbetsplatsen
Funder
AFA Insurance, 180013
Available from: 2020-03-23 Created: 2020-03-23 Last updated: 2023-04-13Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-6176-3595

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