miun.sePublications
Change search
Link to record
Permanent link

Direct link
BETA
Stenmark, Petter
Publications (9 of 9) Show all publications
Stenmark, P. & Lilja, J. (2019). Drumming as a Key to Quality Improvement Action in the Emergence Paradigm of TQM. In: : . Paper presented at 22nd QMOD conference, 13-15 October 2019, Krakow, Poland.
Open this publication in new window or tab >>Drumming as a Key to Quality Improvement Action in the Emergence Paradigm of TQM
2019 (English)Conference paper, Published paper (Refereed)
Abstract [en]

The success factors in quality management and improvement work are context-specific, and the context is changing. In addition to rapid change, the future is increasingly calling for new abilities in completeness, improving and developing quality in truly complex systems. The urgent challenges to make the world more sustainable is clearly pushing this agenda. The United Nation's 17 sustainable development goals (SDGs) require, by definition, improvements to be made on the scale of the whole; the goals, like their solutions, are often complex and dynamically interconnected. Hence, sustainable development requires a system view, lessons to be learned from leading complexity, and cross-border collaboration that allows the treatment and improvement of the whole as a unit. This urgently needed mindset and practice has recently been referred to as the fourth “emergence” paradigm of TQM.

Thus, emergence points to the need for collective intelligence rather than experts having the answers. This also implies that solutions and improvements cannot be imposed; rather, they arise from probing, sensing and an interplay with the complex context. In short, the understanding and improvement of quality becomes a participatory process of continuous dialogue including “the whole system” for all stakeholders. Consequently, what works to manage and improve quality is different in this emergence paradigm of TQM. Being practical, one of the specific methods that is then recommended as a complement to the TQM toolbox is the change method known as Appreciative Inquiry (AI). AI has been used for more than three decades and has repeatedly indicated its potential as a successful method for engaging and driving improvements and rapid change on the scale of the whole. The method has evolved and been refined towards perfection in regard to the design of events, processes and meeting places that successfully connect and initiate cross-border improvement and development initiatives. One of the most powerful practices for this approach is known as the AI summit. However, from a QM perspective, it is what happens after the summit that truly makes a difference. This is when a wide spectrum of improvement ideas and initiatives around which people have self-organized is realized, or not, in a dynamic process of emergent change. This critical phase of keeping the momentum alive is referred to as the “drum” phase, and in it, of all of the AI summit phases, there is the least agreement, guidance or support for what happens after the AI summit event. 

The purpose of this paper is to advance towards the called-for emergence paradigm of TQM by exploring the emergent drum phase of the Appreciative Inquiry method.

National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:miun:diva-37936 (URN)
Conference
22nd QMOD conference, 13-15 October 2019, Krakow, Poland
Available from: 2019-12-09 Created: 2019-12-09 Last updated: 2019-12-11Bibliographically approved
Hedlund, C. & Stenmark, P. (2019). Exploring the Impact of Consumer Attitudes on Reusage and Waste Prevention. In: Su Mi Dahlgaard-Park & Jens J. Dahlgaard (Ed.), 22nd QMOD conference: Conference on Quality and Service Sciences ICQSS 2019, 13-15 October 2019, Krakow, Poland. Paper presented at 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October 2019, Krakow, Poland.
Open this publication in new window or tab >>Exploring the Impact of Consumer Attitudes on Reusage and Waste Prevention
2019 (English)In: 22nd QMOD conference: Conference on Quality and Service Sciences ICQSS 2019, 13-15 October 2019, Krakow, Poland / [ed] Su Mi Dahlgaard-Park & Jens J. Dahlgaard, 2019Conference paper, Published paper (Other academic)
Abstract [en]

Circular economy is a concept whereby organic and extracted materials are used and reused in balanced material loops. As a first step in the concept, effective waste disposal and recycling is proposed, however waste prevention is substantially more effective than waste disposal. This study has investigated current attitudes towards reusing products. The study was conducted at and in the vicinity of a Swedish recycling center.

The concept of waste threshold has been investigated and suggestions have been made on how to improve the waste value chain by keeping the value of objects as high as possible and allowing for the interchange of second-hand items at the recycling center. In the study the most common obstacle to reusing is stigmatized attitudes towards reusage and the learned behavior ‘We are so used to buying new things…’. 

Keywords
Quality Management, Sustainable Development, Waste prevention, and Circular economy.
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:miun:diva-37909 (URN)
Conference
22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October 2019, Krakow, Poland
Funder
Interreg Sweden-Norway, 20201304 SMICE
Available from: 2019-12-09 Created: 2019-12-09 Last updated: 2019-12-09Bibliographically approved
Stenmark, P., Olsson Lindberg, M., Barthelson, M. & Flodén, L. (2018). Ständiga förbättringar i högre utbildning: En modell för systematisk kursutveckling. In: : . Paper presented at NU2018 - Det akademiska lärarskapet, Västerås, 9–11 oktober 2018.
Open this publication in new window or tab >>Ständiga förbättringar i högre utbildning: En modell för systematisk kursutveckling
2018 (Swedish)Conference paper, Oral presentation with published abstract (Other (popular science, discussion, etc.))
Abstract [sv]

Utmaningarna för lärare i högre utbildning att fullgöra sitt pedagogiska uppdrag har uppmärksammats och debatterats i olika sammanhang den senaste tiden (e.g. SvD, 2018-01-21; DN, 2017-09-27). Enligt Högskoleverket (2009) har skillnaderna i förkunskaper bland studenter ökat och studentgrupperna blivit större. Brommesson et al. (2016) menar att den förändrade studentpopulationen innebär en utmaning för den enskilde läraren i konkreta undervisningssituationer. Därtill förändras samhällets kompetensbehov över tid och teknisk utveckling ger möjligheter att bedriva undervisning under andra former än tidigare. Kurser och utbildningar behöver därför utvecklas över tid, för att fortsätta vara aktuella och anpassade efter de behov och förutsättningar som finns. Vid utveckling av kurser och utbildningar krävs både pedagogiska idéer och en fungerande struktur som gör denna utveckling möjlig, där idéerna tas tillvara för att senare omsättas i praktiken. Det har vid ett pedagogiskt utvecklingsprojekt vid mittuniversitetet uppmärksammats några problem med nuvarande stöd:  Resurser och information finns inte på ett ställe  Kunskapsutbyte är begränsat  Det finns inget systematiskt stöd Syfte med detta bidrag är att presentera, diskutera, och få feedback på, en modell för systematisk kursutveckling över tid, för att bemöta ovanstående problem. En modell för ständiga förbättringar presenteras, där pedagogisk utveckling och kursadministration samverkar för att på ett systematiskt sätt tillvarata idéer och lärdomar, och underlätta kunskapsutbyte. Visuellt består modellen av ett administrativt och ett pedagogiskt kurshjul som tillsammans ska täcka upp allt som behövs för att planera, genomföra och utveckla en kurs - från deadlines för administrativa moment till idéer om undervisningsformer och utvärdering. Idén är att man enkelt ska kunna klicka sig fram på en webbsida, till allt som är aktuellt/intressant i det stadie kursen befinner sig - planering, genomförande eller utvärdering och utveckling. Vi kommer att argumentera för att en fungerande kursutveckling underlättas av visuellt stöd och en tydlig arbetsgång. Målgrupp för den här presentationen är i huvudsak undervisande lärare som vill hitta vägar för att mer systematiskt arbeta med kursutveckling.

National Category
Learning
Identifiers
urn:nbn:se:miun:diva-35128 (URN)
Conference
NU2018 - Det akademiska lärarskapet, Västerås, 9–11 oktober 2018
Available from: 2018-12-10 Created: 2018-12-10 Last updated: 2018-12-10Bibliographically approved
Stenmark, P., Lilja, J. & Hansen, D. (2016). Using appreciative inquiry practices as a starting block for product innovation and development. In: : . Paper presented at EUROMA 2016, june 17-22, Trondheim, Norway.
Open this publication in new window or tab >>Using appreciative inquiry practices as a starting block for product innovation and development
2016 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Several organizational change cases using Appreciative Inquiry (AI) practices have shown potential for leaping into innovative organizational solutions. However, the applications are still scarce within product innovation and development. This paper investigates whether and how AI-practices can be used in such a context by presenting experiments with brainstorming teams. The results indicate that the brainstorming including AI practices generally provided the top rated ideas, the largest span of idea ratings, and the lowest median value of idea ratings, in comparison to the control team. Furthermore, the paper shows how AI-practices can be incorporated into a brainstorming process in practice.

Keywords
Appreciative Inquiry, ideation, innovation
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:miun:diva-28553 (URN)
Conference
EUROMA 2016, june 17-22, Trondheim, Norway
Funder
Knowledge Foundation
Available from: 2016-08-17 Created: 2016-08-17 Last updated: 2016-12-02Bibliographically approved
Stenmark, P. & Lilja, J. (2014). Designing for the satisfaction of high-level needs: introducing the Ideation Need Mapping (INM) methodology. The TQM Journal, 26(6), 639-649
Open this publication in new window or tab >>Designing for the satisfaction of high-level needs: introducing the Ideation Need Mapping (INM) methodology
2014 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 26, no 6, p. 639-649Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of this paper is to introduce a methodology that can support the process of understanding and designing for the satisfaction of high-level needs in practice. The satisfaction of high-level needs has seldom been in focus when it comes to customer satisfaction surveys or the process of new product or service development. However, needs do occur on various levels, and the satisfaction of high-level needs actually appears to have the greatest potential for the creation of loyalty among customers and customer satisfaction. The satisfaction of high-level needs has furthermore been pointed out as a strategy for the creation of attractive quality.Design/methodology/approach– The paper is based on literature studies and the application of the Ideation Need Mapping (INM) methodology in a specific case.Findings– The paper presents the INM methodology that could be used for guiding product and service innovation in practice. More specifically, the methodology supports the process of understanding and designing for the satisfaction of high-level needs.Originality/value– This paper aims to contribute to envisioning and demonstrating how the understanding of, and design for, satisfaction of high-level needs can be done in practice.

Keywords
Customer focus, Customer value, High-level needs, Ideation need mapping, Product development, Quality management
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-16707 (URN)10.1108/TQM-08-2012-0058 (DOI)2-s2.0-84927514743 (Scopus ID)
Available from: 2012-08-14 Created: 2012-08-14 Last updated: 2017-12-07Bibliographically approved
Stenmark, P. & Lilja, J. (2014). Exploring a new methodology for customer- involved ideation with a focus on high-level Needs. In: : . Paper presented at Qmod 2014.
Open this publication in new window or tab >>Exploring a new methodology for customer- involved ideation with a focus on high-level Needs
2014 (English)Conference paper, Oral presentation only (Refereed)
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-23085 (URN)
Conference
Qmod 2014
Available from: 2014-09-30 Created: 2014-09-30 Last updated: 2016-12-02Bibliographically approved
Stenmark, P. (2012). Customer-focused product development: An outdoor industry perspective. (Licentiate dissertation). Östersund: Mid Sweden University
Open this publication in new window or tab >>Customer-focused product development: An outdoor industry perspective
2012 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Being customer‐focused is often considered to be a key success factor inproduct‐ or service development. This kind of approach may comprise manythings in practice, such as formal or informal methods and activities that arecarried out to identify and meet, or preferably exceed, customer needs andexpectations. The overall purpose of this thesis is to contribute to a greaterknowledge about the use and function of methods, activities and tools regardingcustomer‐focused product development in the outdoor industry.The thesis is based on three papers, all related to customer‐focused productdevelopment within the outdoor industry. Two empirical studies have beenconducted. In the first one, the outdoor companies’ own experiences of customerinvolvement in product development are examined. In the second study, the useand function of environmental labels as drivers of attractive quality within theoutdoor industry are explored.A new methodology for customer‐focused product development is alsopresented. It is aimed to be used as a hands‐on support for designing for thesatisfaction of customer needs at different levels in practice, especially those thathave been found to be important in the creation of attractive quality and customerloyalty.

Place, publisher, year, edition, pages
Östersund: Mid Sweden University, 2012. p. 29
Series
Mid Sweden University licentiate thesis, ISSN 1652-8948 ; 83
Keywords
Product development, innovation, quality, customer focus, outdoor industry
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-16708 (URN)978-91-87103-18-6 (ISBN)
Available from: 2012-08-14 Created: 2012-08-14 Last updated: 2013-05-07Bibliographically approved
Stenmark, P., Tinnsten, M. & Wiklund, H. (2011). Customer involvement in product development: experiences from Scandinavian outdoor companies. In: Procedia Engineering: . Paper presented at 5th Asia-Pacific Congress on Sports Technology: Impact of Technology on Sport IV, APCST; Melbourne, VIC; 28 August 2011 through 31 August 2011; Code 86031 (pp. 583-543). Elsevier
Open this publication in new window or tab >>Customer involvement in product development: experiences from Scandinavian outdoor companies
2011 (English)In: Procedia Engineering, Elsevier, 2011, p. 583-543Conference paper, Published paper (Refereed)
Abstract [en]

In this paper the outdoor gear and clothing companieś experiences ofcustomerinvolvement in product development are investigated and discussed. The purpose is to examine howcustomersare involved in product development and whether the companies believe there is a need for greater involvement. The study focuses on threecustomergroups: users, retailers and professional users. Surveys were sent out to 33 Swedish and Norwegian companies within the Scandinavian Outdoor Group. The results of the study indicate that the companies think there is a need to involve the users more than today in the early phases of the product development process. Smaller companies seem to have a need for greater user involvement. Most of the participants also explained that they would increase theircustomerinvolvement if they had more time and greater financial resources. © 2011 Published by Elsevier Ltd.

Place, publisher, year, edition, pages
Elsevier, 2011
Keywords
Customer involvement; Innovation; Outdoor industry; Product development
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-14495 (URN)10.1016/j.proeng.2011.05.127 (DOI)000300214900085 ()2-s2.0-80051635552 (Scopus ID)
Conference
5th Asia-Pacific Congress on Sports Technology: Impact of Technology on Sport IV, APCST; Melbourne, VIC; 28 August 2011 through 31 August 2011; Code 86031
Available from: 2011-09-16 Created: 2011-09-16 Last updated: 2016-12-16Bibliographically approved
Stenmark, P. & Lilja, J. (2011). Exploring environmental labeling as a means of product differentiation in the outdoor industry. Ediciones Universidad de Navarra SA
Open this publication in new window or tab >>Exploring environmental labeling as a means of product differentiation in the outdoor industry
2011 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Ediciones Universidad de Navarra SA, 2011
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-14496 (URN)
Available from: 2011-09-16 Created: 2011-09-16 Last updated: 2016-12-02Bibliographically approved
Organisations

Search in DiVA

Show all publications