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Löfstedt, Ulrica
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Publications (10 of 40) Show all publications
Löfstedt, U. & Holmberg, S. C. (2016). Social Media as a Mean for Improved Technical Communication. Systemic Practice and Action Research, 29(4), 297-312
Open this publication in new window or tab >>Social Media as a Mean for Improved Technical Communication
2016 (English)In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 29, no 4, p. 297-312Article in journal (Refereed) Published
Abstract [en]

Technical communication (TC) is an important activity in order to provide the users of technical artifacts with necessary information concerning the operation and maintenance of the products they are using. In the current working procedures of TC, however, the users become too passive. They are just receivers of information. Further, there is no effective feedback from the users to the producers of the information. In order to overcome those problems we here propose an application of social media (SM) in future TC. By using SM as a complementary channel for TC it becomes possible for technology firms to boost their competitive advantage and to improve the quality and completeness of their TC. This technique, however, is still more of a potential and less of a reality. Several problems, mostly concerning security and confidentiality remain to be solved. The empirical base for this work comes from TIC, an EU-funded development project involving several Swedish technology companies. Published research results are somewhat scattered but several sources coherently indicate both the need and potential for SM as a vehicle in TC. By scanning the net it is further possible to identify a number of seemingly successful applications of SM in such applications.

Keywords
Technical communication, Social media, Attractive quality, Systemic approach, Information intensification
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:miun:diva-28708 (URN)10.1007/s11213-016-9373-8 (DOI)000379237700001 ()2-s2.0-84964031674 (Scopus ID)
Available from: 2016-09-27 Created: 2016-09-06 Last updated: 2018-01-10Bibliographically approved
Holmberg, S. & Löfstedt, U. (2016). Transforming governmental systems. Journal of Organisational Transformation and Social Change, 13(2), 90-108
Open this publication in new window or tab >>Transforming governmental systems
2016 (English)In: Journal of Organisational Transformation and Social Change, ISSN 1477-9633, E-ISSN 2040-056X, Vol. 13, no 2, p. 90-108Article in journal (Refereed) Published
Abstract [en]

Governmental as well as other public systems are facing new challenges due to, among other things, current information technology trends and changes in peoples’ lifestyles. Hence, ideas of web services for the citizens and agencies accessible over the net 24-hours per day are born. However, in order to implement this new type of net-based services a set of accessibility, integrity and security problems and hindrances are to be overcome. Further, the methodological challenges are far from unproblematic. Neither the artefact approach nor the approach of social systems design seems to be directly applicable. Instead, an approach called pragmatic systemics is proposed. At last, organizational transformation is not only a technical problem. Seen in a systemic perspective, the technological changes and the introduction of new artefacts have to be carefully balanced with changes in human competence, organizational structures, and system culture. © 2016 Informa UK Limited, trading as Taylor & Francis Group.

Keywords
Artefact approach, Change methodology, E-government, E-services, Pragmatic systemic approach, Social systems design
National Category
Computer and Information Sciences Information Systems, Social aspects
Identifiers
urn:nbn:se:miun:diva-28935 (URN)10.1080/14779633.2016.1192810 (DOI)2-s2.0-84982242439 (Scopus ID)
Note

Article

Available from: 2016-09-27 Created: 2016-09-27 Last updated: 2018-01-10Bibliographically approved
Ingelsson, P., Löfstedt, U., Bäckström, I. & Öberg, L.-M. (2015). Taking a Holistic Perspective on Technical Communication and Lean. Quality Innovation Prosperity, 19(2), 103-122
Open this publication in new window or tab >>Taking a Holistic Perspective on Technical Communication and Lean
2015 (English)In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 19, no 2, p. 103-122Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to present best practices and areas of improvement in Technical Communication (TC) analyzed with Lean values as a base. The purpose is also to analyze the results from a holistic perspective using the Synergy-4 model, a multi-perspective approach which considers four different spheres of an organization at a time in order to discover synergies.

Methodology/Approach: To fulfill the purpose, 15 interviews in four different companies were conducted. These were then analyzed and the results were categorized into a number of predefined Lean areas. The results from the Lean values were then further analyzed with the Synergy-4 model as a base.

Findings: Taking a Lean perspective could enhance the status of TC with regard to finding ways to incorporate the customer’s voice more clearly when it comes to strengthening the role of TC. The result from the analyses indicates that Lean and Synergy-4 can enrich each other.

Keywords
Lean, Quality Management, System thinking, Technical Communication
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:miun:diva-26801 (URN)10.12776/QIP.V19I2.608 (DOI)2-s2.0-84952657313 (Scopus ID)
Projects
KATI - Kundanpassad teknikinformation
Available from: 2016-01-04 Created: 2016-01-04 Last updated: 2017-08-10Bibliographically approved
Löfstedt, U., Ingelsson, P., Bäckström, I. & Öberg, L.-M. (2014). Can Lean improve the status of Technical Communication?: Taking a system perspective. In: Su Mi Dahlgard-Park and Jens J. Dahlgaard (Ed.), 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality. Paper presented at 17th QMOD-ICQSS Conference 3-5 September 2014, Prague, Czech Republic. Lund: Lund University Library Press
Open this publication in new window or tab >>Can Lean improve the status of Technical Communication?: Taking a system perspective
2014 (English)In: 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality / [ed] Su Mi Dahlgard-Park and Jens J. Dahlgaard, Lund: Lund University Library Press , 2014Conference paper, Published paper (Refereed)
Abstract [en]

Purpose - The purpose of this paper was to present best practices and areas of improvement in Technical Communication (TC) analyzed with Lean values as a base. The purpose was also to analyze the results from a holistic perspective using the Synergy-4 model.Methodology- To fulfill the purpose, 15 interviews in four different companies have been conducted. The interviews were analyzed and the results were categorized into a number of predefined Lean areas. The results from the Lean values were then further analyzed with the Synergy-4 model as a base.Results - Taking a Lean perspective could enhance the status on TC with regard to finding ways to incorporate the customer’s voice more clearly when it comes to strengthening the role of TC. The result from the analyses indicates that Lean and Synergy-4 can enrich each other.

Place, publisher, year, edition, pages
Lund: Lund University Library Press, 2014
Keywords
Quality Management, Lean, Technical Communication, system, values, culture
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:miun:diva-23339 (URN)978-91-7623-086-2 (ISBN)
Conference
17th QMOD-ICQSS Conference 3-5 September 2014, Prague, Czech Republic
Projects
KATI, Kundanpassad teknikinformation
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2016-12-02Bibliographically approved
Bäckström, I., Ingelsson, P., Löfstedt, U., Mårtensson, A. & Öberg, L.-M. (2014). Projekt Kundanpassad teknikinformation – KATI: Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov.
Open this publication in new window or tab >>Projekt Kundanpassad teknikinformation – KATI: Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov
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2014 (Swedish)Report (Other (popular science, discussion, etc.))
Publisher
p. 17
Keywords
teknikinformation, kvalitet
National Category
Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:miun:diva-23775 (URN)
Available from: 2014-12-15 Created: 2014-12-15 Last updated: 2016-12-02Bibliographically approved
Ahlin, K., Bäckström, I., Ingelsson, P., Löfstedt, U., Mårtensson, A., Åslund, A. & Öberg, L.-M. (2014). Projekt Kundanpassad teknikinformation – KATI: Slutrapport – med fokus på förslag på arbetssätt och metoder.
Open this publication in new window or tab >>Projekt Kundanpassad teknikinformation – KATI: Slutrapport – med fokus på förslag på arbetssätt och metoder
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2014 (Swedish)Report (Other (popular science, discussion, etc.))
Publisher
p. 9
Keywords
teknikinformation, kvalitet
National Category
Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:miun:diva-23776 (URN)
Available from: 2014-12-15 Created: 2014-12-15 Last updated: 2016-12-02Bibliographically approved
Asproth, V., Holmberg, S. & Löfstedt, U. (2014). SYNCOM, A Tool for Competence Management. In: Proceedingsof the e-Skills for Knowledge Production and Innovation Conference 2014: . Paper presented at e-Skills for Knowledge Production and Innovation Conference 2014 (pp. 39-48). Cape Town
Open this publication in new window or tab >>SYNCOM, A Tool for Competence Management
2014 (English)In: Proceedingsof the e-Skills for Knowledge Production and Innovation Conference 2014, Cape Town, 2014, p. 39-48Conference paper, Published paper (Refereed)
Abstract [en]

This paper addresses the issue of competence management in companies in the branch of Technical Communication. The problems these companies deal with concerns lack of specific education, more complex products, and a rapid change in how technical information is produced. Due to the rapid change the companies also need to be proactive and steer towards a desired future state. A design of a tool, SYNCOM, for competence management in modern high technology companies is presented. The tool is developed during a process based in idealized design.  SYNCOM constitutes of a group of systemic models and techniques for competence management and competence development that has been used in earlier projects. The SYNCOM Tool presented is a general tool aiming to be a model for organizations. Implementation of the tool will require adjustments and adaptation to the specific organizations. The SYNCOM Tool has not yet been tested as a tool in any organization. The systemic models and techniques for competence management and competence development have been tested with good results in earlier projects where they in form of prototypes have been tested and verified.

Place, publisher, year, edition, pages
Cape Town: , 2014
Keywords
Competence, competence management, competence management system, technical communication, idealized design
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:miun:diva-23490 (URN)
Conference
e-Skills for Knowledge Production and Innovation Conference 2014
Projects
Teknikinformationscentrum II
Available from: 2014-11-26 Created: 2014-11-26 Last updated: 2014-12-08Bibliographically approved
Asproth, V., Holmberg, S., Löfstedt, U., Öberg, L.-M. & Dubois, D. (2013). Anticipatory Modeling andSimulation for Inter RegionalSecurity. Systems. connecting matter, life, culture and technology, 1(1), 21-35
Open this publication in new window or tab >>Anticipatory Modeling andSimulation for Inter RegionalSecurity
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2013 (English)In: Systems. connecting matter, life, culture and technology, ISSN 2305-6991, Vol. 1, no 1, p. 21-35Article in journal (Refereed) Published
Abstract [en]

The idea of anticipatory modeling and simulation with subsequent learning from the outcomes is here applied on inter-regional security work. In this setting, multi-actors have to both cooperate and make coordinated decisions with just partial information about each other. With help of netAgora, a net based environment for simulation, learning, and communication, the goal of training, preparedness and continuous improvement of decisions is met.

Keywords
Inter-Regional Security; Anticipatory Modeling and Simulation; Multi Layered Delayed
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:miun:diva-19623 (URN)
Projects
GSS
Available from: 2013-07-17 Created: 2013-07-17 Last updated: 2013-08-12Bibliographically approved
Banck, B., Löfstedt, U. & Amcoff Nyström, C. (2013). Kompetensförsörjning för lärande organisationer med fokus på TI.
Open this publication in new window or tab >>Kompetensförsörjning för lärande organisationer med fokus på TI
2013 (Swedish)Other (Other academic)
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-18076 (URN)978-91-87103-48-3 (ISBN)
Available from: 2012-12-20 Created: 2012-12-20 Last updated: 2015-07-01Bibliographically approved
Asproth, V., Löfstedt, U., Öberg, L.-M., Holmberg, S. C. & Dubois, D. M. (2012). Anticipatory Modeling and Simulation for Inter-Regional Security. In: Bichler, R. M., Blachfellner, S., Hofkirchner, W. (Ed.), The 21st European Meeting on Cybernetics and Systems Research. Paper presented at EMCSR.
Open this publication in new window or tab >>Anticipatory Modeling and Simulation for Inter-Regional Security
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2012 (English)In: The 21st European Meeting on Cybernetics and Systems Research / [ed] Bichler, R. M., Blachfellner, S., Hofkirchner, W., 2012Conference paper, Published paper (Refereed)
Abstract [en]

The idea of anticipatory modeling and simulation with subsequent learning from the outcomes is here applied on inter regional security work. In this setting, multiactors have to both cooperate and make coordinated decisions with just partial information about each other. With help of netAgora, a net based environment for simulation, learning, and communication, the goal of training, preparedness and  continuous improvement of decisions is met. 

Keywords
Inter Regional Security, Anticipatory Modeling and Simulation, Multi Layered Delayed Systems, Learning, Decision Making
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:miun:diva-16089 (URN)
Conference
EMCSR
Projects
Gränsöverskridande Samverkan för Säkerhet
Available from: 2012-04-17 Created: 2012-04-17 Last updated: 2012-12-12Bibliographically approved
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