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Lundberg, H. (2019). Bank relationships’ contributions to SME export performance. International Journal of Bank Marketing, 37(5), 1143-1164
Åpne denne publikasjonen i ny fane eller vindu >>Bank relationships’ contributions to SME export performance
2019 (engelsk)Inngår i: International Journal of Bank Marketing, ISSN 0265-2323, E-ISSN 1758-5937, Vol. 37, nr 5, s. 1143-1164Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Purpose: The purpose of this paper is to examine to what extent, and in what ways, various types of bank support improve small and medium-sized enterprise (SME) export performance. It contributes to bank marketing and international marketing theory and practice by clarifying bank contributions to SME export performance at the firm level. Design/methodology/approach: The study method is an on-site survey, encompassing 135 manufacturing Swedish SMEs. Five hypotheses are tested using ordinary least squares regression. Findings: The higher the export performance, the greater the importance attributed to bank funding of international business. The importance of transaction and/or currency services provided by banks for SMEs’ ability to do business abroad was confirmed, but with the important limitation that the effect diminishes as the number of markets increases. Furthermore, the results indicate that SMEs with low export performance attach a high importance to the advisory services that banks can offer regarding international business. No significant results for knowledge sharing or support from bank contacts were found. Practical implications: SME managers are encouraged to view banks as potential providers of a diverse set of value-added resources while taking into consideration that some banks will have more developed resources and support policies than others. The study results also assist banks in building effective strategies for enhancing their relationships with SME clients, as it provides detailed information on how SMEs relate different kinds of bank services to their export performance. Originality/value: As the first paper to describe SME-perceived relationships between different bank services and export performance, this study informs bank marketing and international marketing theory about bank contributions to SME internationalisation. 

Emneord
Bank relationships, Bank services, Export performance, Manufacturing industry, SME internationalisation, Sweden
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-35832 (URN)10.1108/IJBM-05-2018-0115 (DOI)000488528900004 ()
Tilgjengelig fra: 2019-03-19 Laget: 2019-03-19 Sist oppdatert: 2019-11-12bibliografisk kontrollert
Gebert-Persson, S., Gidhagen, M., Sallis, J. E. & Lundberg, H. (2019). Online insurance claims: when more than trust matters. International Journal of Bank Marketing, 37(2), 579-594
Åpne denne publikasjonen i ny fane eller vindu >>Online insurance claims: when more than trust matters
2019 (engelsk)Inngår i: International Journal of Bank Marketing, ISSN 0265-2323, E-ISSN 1758-5937, Vol. 37, nr 2, s. 579-594Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Purpose: The purpose of this paper is to develop and test a theoretical framework explaining the adoption of online insurance claims characterised by infrequent interactions, inherent complexity and risk. It extends the technology acceptance model to include knowledge-related and trust-related beliefs. Design/methodology/approach: The framework is tested with structural equation modelling using data from a survey of 292 customers who made online insurance claims. Findings are further explained through 30 telephone interviews conducted with online and offline claimants. Findings: Previous research in financial services has shown trust to be equally or more important than perceived usefulness and perceived ease of use in forming attitudes towards adopting online insurance applications. The findings of this paper contradict this by showing, at best, a weak relationship between trusting attitude and intention to use the online service. Trust is somewhat meaningful; however, perceived ease of use, perceived usefulness and technology attitude are substantially more important in an online insurance claims setting. Research limitations/implications: Contradictory results always beg further research to assure their robustness. Nevertheless, they can also point to a developing trend where trust in the internet channel, per se, is of diminishing importance. Internet and product knowledge are not as pertinent to forming intentions as usefulness and ease of use. Practical implications: To encourage customers to adopt online applications for a trusted company, all emphasis should be on user friendliness and perceived usefulness of the online interface. Originality/value: Compared to other channels, consumers are no longer naïve or distrustful of the online channel for interacting with a firm. If they perceive usefulness and ease of use, they will adopt the offered service. 

Emneord
Insurance, Online insurance, Online insurance claims, TAM, Trust
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-35861 (URN)10.1108/IJBM-02-2018-0024 (DOI)000488526800010 ()
Tilgjengelig fra: 2019-03-25 Laget: 2019-03-25 Sist oppdatert: 2019-11-12bibliografisk kontrollert
Lundberg, H. & Rehnfors, A. (2019). The immigrant effect from employer and employee perspectives in a Swedish context. International Journal of Entrepreneurship and Small Business, 36(1-2), 126-147
Åpne denne publikasjonen i ny fane eller vindu >>The immigrant effect from employer and employee perspectives in a Swedish context
2019 (engelsk)Inngår i: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 36, nr 1-2, s. 126-147Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This explorative study addresses the immigrant effect. Not only is the employer perspective considered, but employed immigrants also share their experiences. We report a multi-case comparative study of two immigrant-employing SMEs in Vasternorrland, a peripheral and sparsely populated region located in Mid Sweden, in northern Europe. The employment of immigrants reportedly had several advantages as well as disadvantages. Both employers and immigrant employees agreed that the immigrants' language and cultural competences reduced psychic distances between the company and the export market represented by the immigrant's country of origin. Employers reported a generally increased awareness of psychic distance among markets resulting from the employment of immigrants, though employing immigrants resulted in increased psychic distance within the companies. 

sted, utgiver, år, opplag, sider
Inderscience Enterprises Ltd., 2019
Emneord
Cultural awareness, Cultural competence, Employer perspective, Export, Immigrant effect, Internationalisation, Internationalisation knowledge, Language, Liability of outsidership, Psychic distance, SME, Sweden
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-35410 (URN)10.1504/IJESB.2019.096966 (DOI)
Tilgjengelig fra: 2019-01-10 Laget: 2019-01-10 Sist oppdatert: 2019-01-10bibliografisk kontrollert
Lundberg, H., Johanson, M., Papaiouannou, S. & da Costa Oliveira, L. F. (2018). Learning from internationalization success and failure. In: : . Paper presented at IMP Asia, Sri Lanka,December 2-5, 2018.
Åpne denne publikasjonen i ny fane eller vindu >>Learning from internationalization success and failure
2018 (engelsk)Konferansepaper, Oral presentation with published abstract (Fagfellevurdert)
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-35150 (URN)
Konferanse
IMP Asia, Sri Lanka,December 2-5, 2018
Tilgjengelig fra: 2018-12-10 Laget: 2018-12-10 Sist oppdatert: 2018-12-11bibliografisk kontrollert
Lundberg, H. (2018). SME internationalization and bank relationships. In: : . Paper presented at IMP Conference, Marseille, France, September 4-7, 2018.
Åpne denne publikasjonen i ny fane eller vindu >>SME internationalization and bank relationships
2018 (engelsk)Konferansepaper, Oral presentation with published abstract (Fagfellevurdert)
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-35149 (URN)
Konferanse
IMP Conference, Marseille, France, September 4-7, 2018
Tilgjengelig fra: 2018-12-10 Laget: 2018-12-10 Sist oppdatert: 2018-12-11bibliografisk kontrollert
Lundberg, H. & Rehnfors, A. (2018). Transnational entrepreneurship: opportunity identification and venture creation. Journal of International Entrepreneurship, 16(2), 150-175
Åpne denne publikasjonen i ny fane eller vindu >>Transnational entrepreneurship: opportunity identification and venture creation
2018 (engelsk)Inngår i: Journal of International Entrepreneurship, ISSN 1570-7385, E-ISSN 1573-7349, Vol. 16, nr 2, s. 150-175Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

The present case study focuses on entrepreneurs who have migrated from one developed economy (Sweden or Finland) to another developed economy (Hong Kong Special Administrative Region (HKSAR)). In contrast to the dominating understanding, we find that the transnational entrepreneurial incentives were opportunity driven rather than necessity based. The opportunity types identified varied, but indicate the importance of service opportunities, a type often left out of studies and classifications. A prevalent characteristic of transnational entrepreneurship is opportunity recognition based on introducing processes or products to the country of residence, familiar from the country of origin or based on use of the entrepreneurs’ contacts in the home country. This study showed, however, that although this was the case for two entrepreneurs, some identified opportunities for acting in the opposite direction, or did both import and export. Notably, there was also a fourth category, offering business-facilitating services, bridging differing cultural contexts in relationship-middlemen positions. For these entrepreneurs, there was thus no obvious “domestic market” from the start as assumed in traditional internationalization theories. Furthermore, although their businesses started on a limited scale between two countries, they quickly grew and entered other country markets. These transnational businesses thus represent forms of born globals not included in the high-tech business models often associated with such firms. Our findings finally lend support to arguments that a business-favorable institutional environment facilitates and encourages entrepreneurship. 

Emneord
Born global, Immigrants, Institutional environment, Opportunity type, Relationship-middlemen position, Service, Transnational entrepreneurship
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-33639 (URN)10.1007/s10843-018-0228-5 (DOI)000438282800004 ()2-s2.0-85045424911 (Scopus ID)
Tilgjengelig fra: 2018-05-16 Laget: 2018-05-16 Sist oppdatert: 2019-03-26bibliografisk kontrollert
Lundberg, H. & Rehnfors, A. (2018). Transnationellt entreprenörskap: identifierade möjligheter och resulterande affärsverksamheter. Mid Sweden University
Åpne denne publikasjonen i ny fane eller vindu >>Transnationellt entreprenörskap: identifierade möjligheter och resulterande affärsverksamheter
2018 (svensk)Rapport (Annet (populærvitenskap, debatt, mm))
sted, utgiver, år, opplag, sider
Mid Sweden University, 2018
Serie
Rapport / CER - Centrum för forskning om ekonomiska relationer ; 2018:2
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-35148 (URN)
Tilgjengelig fra: 2018-12-10 Laget: 2018-12-10 Sist oppdatert: 2018-12-11bibliografisk kontrollert
Lundberg, H., Johanson, M., Hilmersson, M. & Papaiouannou, S. (2018). Unpredictability and market entry performance: The mediating effects of improvisation and business network commitment. In: : . Paper presented at The AMA global SIG conference, Santorini, Greece, May 21-23, 2018.
Åpne denne publikasjonen i ny fane eller vindu >>Unpredictability and market entry performance: The mediating effects of improvisation and business network commitment
2018 (engelsk)Konferansepaper, Oral presentation with published abstract (Fagfellevurdert)
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-35151 (URN)
Konferanse
The AMA global SIG conference, Santorini, Greece, May 21-23, 2018
Tilgjengelig fra: 2018-12-10 Laget: 2018-12-10 Sist oppdatert: 2018-12-11bibliografisk kontrollert
Hilmersson, M., Johanson, M. & Lundberg, H. (2017). An International Opportunity Typology. In: : . Paper presented at The 21st McGill International Entrepreneurship Conference,Galway, Ireland, August 30 -September 1, 2017.
Åpne denne publikasjonen i ny fane eller vindu >>An International Opportunity Typology
2017 (engelsk)Konferansepaper, Oral presentation with published abstract (Fagfellevurdert)
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-32301 (URN)
Konferanse
The 21st McGill International Entrepreneurship Conference,Galway, Ireland, August 30 -September 1, 2017
Tilgjengelig fra: 2017-12-06 Laget: 2017-12-06 Sist oppdatert: 2017-12-13bibliografisk kontrollert
Lundberg, H., Andresen, E. & Gerbert Persson, S. (2017). Inter-organizational cooperation for intra-organizational strategic purposes. In: : . Paper presented at GIKA 2017, Lisbon, June 28-30, 2017.
Åpne denne publikasjonen i ny fane eller vindu >>Inter-organizational cooperation for intra-organizational strategic purposes
2017 (engelsk)Konferansepaper, Oral presentation with published abstract (Fagfellevurdert)
Abstract [en]

This paper addresses capability development in a cross-level context by showing how inter-organizational capabilities may be developed for the purpose of intra-organizational strategic actions. It contributes by addressing the micro process through which middle managers develop capabilities to engage in relationships and activate networks, and in how such capabilities can be used for intra-organizational purposes. A longitudinal case study based on participating observations, informal talks and interviews, illustrates how an external network, made up by sub-units of larger organizations, was created and how the resulting network capabilities and shared knowledge could be leveraged into strategic processes of issue-selling in the intra-organizational context. 

Emneord
middle managers, micro processes, issue selling, network, capabilities
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-32298 (URN)
Konferanse
GIKA 2017, Lisbon, June 28-30, 2017
Prosjekter
CER
Tilgjengelig fra: 2017-12-06 Laget: 2017-12-06 Sist oppdatert: 2018-04-03bibliografisk kontrollert
Organisasjoner
Identifikatorer
ORCID-id: ORCID iD iconorcid.org/0000-0001-6287-5783